Customer Success Onboarding

**Our mission**? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market.

**Our journey**: Founded by Alexandre and Steve in July 2017, Qonto has rapidly gained trust, serving over 450,000 customers. Thanks to our wonderful team of 1,400+ Qontoers, we also made it to the LinkedIn Top Companies French ranking

**Our values**:
**Customer focus |** Prioritize customers in everything you do

**Ownership |** Own your part, get things done

**Teamwork |** Make (team)work easy

**Mastery |** Continuously raise the bar

**Integrity |** Always do what’s right, and respect people

**Our beliefs**: At Qonto, we're committed to fostering a welcoming environment where everyone can thrive. We prioritize evaluating applicants based solely on skills and potential, ensuring diversity with 50% international team members, 44% women, and 20% parents. Join us in building a workplace that celebrates diversity and individuality.

Discover the steps we took to create a discrimination-free hiring process.
- **Mission**: Join our dynamic Customer Success team as an Onboarding Agent and play a crucial role in ensuring our clients’ smooth and rapid transition into Qonto’s services. Under the guidance of Daniela, our Lead Customer Success Onboarding Spain, you'll be directly contributing to our goal of increasing weekly conversion rates by assisting clients through the onboarding process.

Our goal is to offer the best service to our customers while ensuring fluid internal processes and permanent monitoring of activities; and to improve our procedures and the way we work while maintaining high customer satisfaction.

We are proud of our **4.7/5 customer satisfaction** and we always want to improve it That's why we see our Customer care team as a strong asset in our mission to become the finance solution all businesses love.

‍‍ **As a Customer Success Onboarding Agent at Qonto, you will**
- **Quickly identify and resolve client issues**, ensuring a seamless onboarding experience.
- **Report and track client issues**, contributing to continuous improvement projects.
- Work closely with the Growth and Product teams to **streamline the onboarding process**.
- **Be the voice of our customers **by using their feedback to continuously improve our product and maintain the “WOW” effect that our customers love.
- **Set up internal processes** to better respond to customer requests (update FAQs, dashboards, macros, make feedback to Ops and Product teams, etc.).
- **Take ownership.** You will identify anomalies, optimize and set up new ways of problem-solving.

**What you can expect**
- **Market/Team Context**: You’ll be part of a rapidly growing team in the Spanish market, focusing on offering comprehensive services including company creation. Our team is also international and multicultural.
- **Methodologies, how we work, and what we value**: A culture of open communication, process improvement, and client focus. You’ll have numerous opportunities to contribute to cross-departmental projects.
- **Improve **:A clear path to move forward in your career
- **Learn **:Learn new ways of working and continuous improvement techniques

**About your future manager**

You will report directly to Daniela, our Lead Customer Success Onboarding.

**Her path**: Working for Luxury Fashion brands and client-oriented, Daniela made a career change to join Qonto and be more focused on client care and developing the Spanish Market. After starting as a Customer Success Officer, she evolved into Team Leader for the Onboarding Spanish team.

**What she can bring to you**: Daniela fosters a culture of openness, autonomy, and teamwork; encouraging innovation and process improvement. With her supportive leadership, you’ll have the space to own and excel in projects you’re passionate about.

She is open to new ideas and to people who think outside the box. You will work together to reach the team’s goals, and she will guide your evolution at Qonto.

**About You**
- **Adaptable and customer-centric**: You are empathetic and you feel comfortable with high-volume outbound communication. You can also quickly adapt to new information or processes, but also adapt you speech to our customers' needs.
- **Communication**: Exceptional oral and written communication skills in Spanish and English.
- **Proactive**: A natural problem-solver who takes initiative in improving client experiences.
- **Team Player**: Thrives in a collaborative environment and is willing to contribute to team success.
- **Mastery**: You excel in using SaaS tools (Intercom, Zendesk, Jira).**Perks
A tailor-made and dynamic career track. An inclusive work environment. And so much more to help you succeed.
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