Customer Success Executive
hace 2 días
We are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data and AI tools to help clients maximize their success with our platform. As a Customer Success Executive, You will play a critical role in helping our clients achieve their desired outcomes by driving adoption and preventing churn. You will be the key contact for our customers, providing ongoing support and proactive solutions to help them grow their business using Darwin AI. In this role, you will: Manage the ongoing relationship with assigned customers, serving as their primary point of contact for support, updates, and optimization of their AI solutions. Conduct Monthly Business Reviews (MBRs) to analyze customer satisfaction, discuss AI performance, and identify opportunities for improvement. Proactively follow up with clients to identify new use cases, communicate product updates, and ensure they are maximizing the value of our AI solutions. Actively monitor client accounts to detect signs of churn risk and collaborate with internal teams to develop strategies to improve engagement and retention. Conduct adoption workshops and training sessions to increase customer proficiency and encourage deeper integration of our tools. Analyze customer feedback and usage data to identify trends, insights, and areas of improvement. Work closely with Customer Support, Product and Engineering teams to escalate and resolve technical issues, and provide feedback that contributes to product improvements. Maintain accurate records of customer interactions and progress using Planhat and other CRM tools. Requirements Proven experience in Customer Success,
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Customer Success Executive
hace 1 semana
Barcelona, España BizAway A tiempo completoAbout BizAway Here at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , every day we support companies in improving their travel management through our constantly evolving services and solutions, always characterized by our tech attitude and smart,...
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Customer Success Executive
hace 2 semanas
Barcelona, Barcelona, España BizAway A tiempo completoAbout BizAwayHere at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude...
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Customer Success Executive
hace 3 días
Barcelona, Barcelona, España BizAway A tiempo completoAbout BizAwayHere at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude...
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Customer Success Executive
hace 1 semana
Barcelona, España Hexagon Asset Lifecycle Intelligence A tiempo completo**Responsibilities**: **Hexagon’s Asset Lifecycle Intelligence division** (Hexagon ALI) is seeking a Digital Customer Success Executive. This is a remote position to support our customers in Americas, EMIA or APAC regions. In this role, you will help drive ongoing business value and outcomes for the customer leveraging automation and strategic engagements...
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Customer Success Executive
hace 3 días
Barcelona, Barcelona, España Darwin AI A tiempo completoWe are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data and AI...
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Customer Success Executive
hace 2 semanas
Barcelona, España Commify A tiempo completoOver the last 10 years Commify has grown and transformed under Private Equity ownership and now operates across 9 countries including UK, France, Spain, Italy, Romania, Germany, Netherlands, Australia and the USA. At Commify, we're dedicated to fostering a strong culture of connection. We are looking for a Customer Success Executive to join our Barcelona...
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Customer Success Executive
hace 3 días
Barcelona, España BizAway A tiempo completo**About BizAway** Here at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability, on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech...
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Customer Success Manager
hace 2 semanas
barcelona, España Abacum A tiempo completoJoin to apply for the Customer Success Manager role at Abacum. About Abacum Abacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions. Founded in 2020 by two...
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Customer Success Manager
hace 2 semanas
barcelona, España Starhold A tiempo completoAbacum is a financial planning solution built specifically for today’s tech finance teams. By focusing on automation, collaboration, analysis, and reporting, we transform finance teams from numbers crunchers into impactful decision makers. Founded in 2020, we are now a company of 80+ employees across the globe, including 25+ nationalities and offices in...
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Customer Success Manager
hace 1 semana
Barcelona, España Abacum Inc A tiempo completoAbout Abacum Abacum is the leading Business Planning solution for finance teams to drive performance. By automating reporting, enabling collaboration, and simplifying planning and forecasting, we help finance teams shift from number crunching to driving strategic decisions. Founded in 2020 by two former CFOs, we've grown into a global team of 100+ people...