Customer Success Executive
hace 2 semanas
We are looking for a passionate and proactive individual to join our Customer Success team. A person who understands the importance of delivering exceptional client satisfaction and is driven by the potential of technology and AI. This role is perfect for someone who thrives in building long-term relationships with customers and enjoys leveraging data and AI tools to help clients maximize their success with our platform. As a Customer Success Executive, You will play a critical role in helping our clients achieve their desired outcomes by driving adoption and preventing churn. You will be the key contact for our customers, providing ongoing support and proactive solutions to help them grow their business using Darwin AI. In this role, you will: Manage the ongoing relationship with assigned customers, serving as their primary point of contact for support, updates, and optimization of their AI solutions. Conduct Monthly Business Reviews (MBRs) to analyze customer satisfaction, discuss AI performance, and identify opportunities for improvement. Proactively follow up with clients to identify new use cases, communicate product updates, and ensure they are maximizing the value of our AI solutions. Actively monitor client accounts to detect signs of churn risk and collaborate with internal teams to develop strategies to improve engagement and retention. Conduct adoption workshops and training sessions to increase customer proficiency and encourage deeper integration of our tools. Analyze customer feedback and usage data to identify trends, insights, and areas of improvement. Work closely with Customer Support, Product and Engineering teams to escalate and resolve technical issues, and provide feedback that contributes to product improvements. Maintain accurate records of customer interactions and progress using Planhat and other CRM tools. Requirements Proven experience in Customer Success,
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Customer Success Executive
hace 2 semanas
Barcelona, Barcelona, España BizAway A tiempo completoAbout BizAwayHere at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech...
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Customer Success Executive
hace 7 días
Barcelona, Barcelona, España BizAway Srl A tiempo completoAbout BizAway Here at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech...
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Customer Success Executive
hace 7 días
Barcelona, Barcelona, España BizAway A tiempo completoAbout BizAwayHere at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude...
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Customer Success Executive
hace 4 días
Barcelona, Barcelona, España BizAway A tiempo completoAbout BizAwayHere at BizAway, we Deliver the Future of Travel. We are a solid international company with strong ambitions and great expertise. With a focus on sustainability , on a daily basis we support companies enabling them to improve their travel management through our constantly evolving services and solutions, always characterized by our tech attitude...
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Customer Success Executive
hace 2 semanas
Barcelona, España BizAway A tiempo completoWe are looking for a driven and enthusiastic Customer Success Executive - Spanish speaking ( m/f/d) , who desires to contribute to the growth and success of our Customer Success Team.Your role in BizAway As a Customer Success Executive, you will manage a portfolio of BizAway clients, ensuring they are onboarded successfully, adopt the platform, renew...
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Customer Success Executive
hace 1 semana
Barcelona, España Hexagon Asset Lifecycle Intelligence A tiempo completo**Responsibilities**: **Hexagon’s Asset Lifecycle Intelligence division** (Hexagon ALI) is seeking a Digital Customer Success Executive. This is a remote position to support our customers in Americas, EMIA or APAC regions. In this role, you will help drive ongoing business value and outcomes for the customer leveraging automation and strategic engagements...
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Customer Success Executive
hace 2 semanas
Barcelona, España BizAway A tiempo completoWe are looking for a driven and enthusiastic Customer Success Executive - Dutch Speaking (m/f/d), who desires to contribute to the growth and success of our Customer Success Team.Your role in BizAway As a Customer Success Executive, you will manage a portfolio of BizAway clients in the BENELUX market, ensuring they are onboarded successfully, adopt the...
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Customer Success Executive
hace 2 semanas
Barcelona, España BizAway A tiempo completoWe are looking for a driven and enthusiastic Customer Success Executive - Finnish Speaking ( m/f/d) , who desires to contribute to the growth and success of our Customer Success Team.Your role in BizAway As a Customer Success Executive, you will manage a portfolio of BizAway clients in the Nordics market, ensuring they are onboarded successfully, adopt the...
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Es&fr Junior Customer Success Executive
hace 5 días
Barcelona, España MoreApp A tiempo completo**Ready for a new challenge as a Customer Success Executive? Are you committed to providing exceptional support and ensuring customer satisfaction and long-term loyalty? Join our team as a Customer Success Executive at our office in the heart of Barcelona.** **About MoreApp** MoreApp is a Dutch family company founded in 2013 by father and son. Our mission...
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Customer Success Executive
hace 7 días
Barcelona, España BizAway A tiempo completoWe are looking for a driven and enthusiastic Customer Success Executive - Polish speaking / Growth markets ( m/f/d) , , who desires to contribute to the growth and success of our Customer Success Team.Your role in BizAway As a Customer Success Executive, you will manage a portfolio of BizAway clients, ensuring they are onboarded successfully, adopt the...
