Service Desk Analyst

Company Description
**_
Why are we here?_**

You may not know our name but we can guarantee you know our work - all we do has a positive impact on life, health and the environment. Eurofins is by your side every day, from the food you eat to the medicines you rely on. We work with the biggest companies in the world, making sure the products they supply are safe, their ingredients are authentic and labelling is accurate. Our global and diverse network of companies offers a stimulating start-up environment with fast track careers. As a part of Eurofins, you will contribute to making science and innovation happen every day

**Job Description**:
**_
How can you contribute?_**

**We are looking for a highly motivated and skilled Service Desk Analyst to strengthen our talented IT Infrastructure Service Desk Team regularly supporting our DACH region (Germany, Austria & Switzerland).**

As a **Service Desk Analyst**, you will:

- Assist in supporting our users in the area of Windows & Server requests, using RDP & SCCM;
- Work closely with our teams and handle received requests in a self-organized manner via our ticket system;
- Prepare help for our end-users and advise on any technical concerns;
- Assist the incident management and coordinate solutions involving our 3rd-level support or other internal teams;
- Analyze problems, propose solutions and document your approach to enable future-proof work;
- Support problem and change management and actively contribute to sustainable solutions;
- Maintain and expand upon existing documentation to ensure a shared knowledge across the team;
- Maintain close contact with our international development team and represent our local customers to them;

**Qualifications**:
**_
Are you our kind of extraordinary?_**
- Previous work experience in a customer-facing role is required;
- Previous work experience with ticket systems, such as OTRS or ServiceNow is required;
- Proficiency with RDP & SCCM is highly desirable;
- Knowledge in the area of Citrix and MS Server Management is desirable;
- Knowledge of laboratory software / laboratory information and management systems (LIMS) is an asset but not required;
- The customer is always a key focus for you and a structured work style amplifies your way of working;
- You have a professional approach to customers and enjoy helping people, as well as, supporting them in their daily work life;
- Mutual support and team development is important to you;
- You display excellent critical thinking and detail-orientated skills;
- Strong **German & English** communication skills (written/oral) are required.

Additional Information
**_
What can we offer you?_**
- A **competitive salary package**, including bonus and benefits;
- ** Extensive on-the-job coaching and training opportunities**;
- ** Challenges within a multi-cultural and cross-regional team** as part of the international and fast-growing Eurofins organization;
- A **dynamic working environment **with a good team spirit where personal development and growth are highly encouraged;
- ** 100% remote work situation**.

**_ Want to know more about us?_**

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

Eurofins is the global leader in food, environment, pharmaceutical and cosmetic product testing and in agroscience Contract Research Organisation services. Eurofins is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. The Group also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to 58,000 staff across a decentralised and entrepreneurial network of 900 laboratories in 54 countries. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products. In 2021, Eurofins generated total revenues of EUR €6.72 billion, and has been among the best performing stocks in Europe over the past 20 years.