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Service Delivery Manager

hace 2 semanas

Las Rozas de Madrid, España Hewlett Packard Enterprise A tiempo completo

Service Delivery Manager

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.

We’re solving the world’s most complex challenges, and our people are at the forefront of progress. In a Sales role at HPE, you’ll play a part in building the future - one big idea at a time. You’ll be selling HPE products, services, software, or solutions to customers, both directly and indirectly. Working at HPE, you’ll have the resources to develop your talent and creativity. Are you ready to unleash your potential?

At HPE we believe in bold moves, the power of “Yes we can”, and being a force for good. Our work thrives on differences, fuelling creativity to give our customers all they deserve. But our work is far from over. We continuously push for better. We empower our team members to make an impact on our business and in the world while fostering a culture unconditionally inclusive. Whether you’re looking for an internship or to start your professional career, at HPE you’ll be in a position to create and collaborate on projects that challenge and inspire you.

**Main responsibilities**:
Leads customer engagement to ensure that it meets all scope, time, budget, and quality expectations, through planning, controlling, and managing customer projects. Manages corporate, customer, and third-party vendor efforts to plan, sell, and implement solutions to customer problems. Responsible for business as well as team management.

Responsible for establishing and maintaining the portfolio and project management environment based upon Policies, Standards, Customer Engagement Roadmap and Global Method. May perform responsibilities as a member of an Engagement Program Management Office (EPMO) or as a business unit leader with responsibility for a portfolio of customer projects.

**_ Management Level Definition:_**

**_ Responsibilities: _**
- Manages customer project delivery.
- Revenue as detailed in the Impact section.
- Large/ moderately complex/ local or sub-region.
- Medium/ high risk.
- Medium complexity legal and commercial issues.
- Manages project financials including P&L.
- Meets or exceeds SOAR approved budgets.
- Provides reliable financial forecasts tothe management.
- Manages business development.
- Identifies and develops new opportunities on current project.
- Supports qualification and opportunity assessment for large and moderately complex opportunities.
- Acts as opportunity manager for medium to high risk deals.
- Manages client relationships.
- Manages mid to upper-level client delivery relationships.
- Frequently represents the organization to external customers/clients.
- Manages project team.
- Manages internal as well as external resources with a team size less than 20 people.
- Mentors and encourages skill development of project team members.
- Provides performance review input and indication of area of development for team members.

**_ Education and Experience Required: _**
- First Level University degree.
- 5 years experience in project management or in like roles/businesses.

**_ Knowledge and Skills: _**
- Demonstrates an in-depth understanding of key company Services' operational policies, processes and methodologies applicable to project management.
- Speaks with expertise to many layers of depth related to project management methods Participates in the company PM Professions community On the PMP Certification path. On the PMP Certification path.

Join us and make your mark

We offer:

- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?

Then let’s stay connected

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made based on qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Spain

**Job**:
Services
**Job Level**:
Specialist

**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.