Hostess - Destino Five Ibiza

**An Irresistible Opportunity**

Are You Ready for a Transformative Challenge with one of The World’s Most Iconic Brands? The Pacha Group is a Globally Recognised Icon, with the Legendary Twin Cherries symbolising Hospitality, Entertainment, Sustainability - and the vivid Soul of Ibiza.

A Carefree, Creative Energy Pulses through our Warm Hospitality, Immersive Music, All-Day Entertainment Experiences, and our Signature Style Statements.

Join our Vibrant Pacha Family - and Enjoy a World where the Magic Never Stops.

As an Enthusiastic and Energetic Self-Starter, you embody the Soulful Spirit of The Twin Cherries by consistently Exceeding Expectations. Your Fearless and Magnetic Nature radiates a Positive, ‘Can-Do’ Attitude, demonstrating a true Commitment to being a Team Player. You excel in Building Connections with ‘Pacha-Lovers’ and fellow Pacha Family Members, communicating with Confidence and Professionalism, making you a Powerhouse in delivering the Legendary Experientials that The Pacha Group is famous for.

Joining our Pacha Family with your passion for Delivering Superior Performance, finding Creative Solutions, and Completing Tasks Successfully promises an Unmatched Journey at The Pacha Group. Unleash your Limitless Potential in an Electrifying Environment that will Transcend your Career to New Heights

**What We’re Looking For**
- Previous experience of 1-2 years in a Luxury Hotel environment as a Hostess or in a Front Office Role.
- Mastery of Microsoft Word, Excel and Outlook, with Advanced Knowledge of Restaurant Management Software and POS Systems.
- Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
- A Welcoming and Enthusiastic Energy that Sets the Tone for a Sensational and Unforgettable Guest Experience.
- Builds Magnetic Connections with Guests and Pacha Family Members alike, through Exceptional Interpersonal Skills.
- Maintains an Insta-Worthy Appearance at All Times, Aligned with The Group’s Signature Grooming Standards.
- Flexibility to Work a Range of Shifts, including Weekends and Holidays, in Line with the Dynamic Needs of The Pacha Group’s High-Energy Operations.
- A Proactive Nature and Eye for Detail, ensuring every aspect of the operation is curated to perfection.
- Champions Creative Problem-Solving, Independent Decision-Making, and Boundary-Breaking Performance.
- Exceptional skills in Improving Customer Satisfaction and Addressing complaints with tact, showcasing a commitment to maintaining Industry-Leading Standards.
- Is fiercely Loyal to their Team, Role and The Pacha Group, and is committed to working with Integrity in all Situations.
- Impeccable Communication Skills, both Verbal and Written, with Fluency in English and Spanish. Additional Languages are a definite Plus.
- Holds the Legal Right to Work in Europe, including any Required Visas or Work Permits, in Full Compliance with Local Regulations.
- Personally Settled on the Island with Accommodation Already Arranged is a Must.
- Brings an Outgoing Presence, and Enthusiastic, ‘Can-Do’ Attitude that Sparks the Spirit of The Twin Cherries.

**Key Responsibilities**
- Greets guests upon arrival with a Warm, Magnetic Welcome, setting the Tone for a Seamless and Unforgettable Pacha Journey.
- Checks guests into the hotel smoothly and efficiently, ensuring an Authentic, Soulful and Mesmerising First Impression.
- Assists guests in securing Seating Arrangements based on personal preferences, availability, and the distinctive Twin-Cherry vibe of each dining outlet.
- Manages waitlists during Peak Times, providing accurate time estimates and ensuring each guest feels Seen and Cared For.
- Handles Billing and Payments where applicable and in alignment with Financial Control Procedures.
- Ensures Accurate documentation and filing of guest IDs or passports in adherence legal and company Compliance.
- Collaborates with the Reservations and Front Office Teams to stay fully informed of daily arrivals, special requests and VIP preferences.
- Coordinates with the Food and Beverage Team to maximise Guest Satisfaction, supporting seamless transitions between Lobby Reception and Dining Touchpoints.
- Maintains a strong understanding of The Pacha Group’s concepts, menus, events and offerings, enabling confident and Intuitive Guest Guidance.
- Anticipates guest needs and fulfils special requests with confidence, precision and heartfelt attention to detail.
- Addresses inquiries and guest concerns with a Proactive, Professional Approach, resolving any challenges swiftly while maintaining the Signature Pacha Experience.
- Demonstrates Working Knowledge of room categories, hotel facilities, dining destinations, shop hours, and daily activations.
- Maintains awareness of occupancy, performance metrics, and revenue forecasts, contributing to the Team’s Operational Readiness.
- Upholds an in-depth awareness of Concierge, Guest