Floor Supervisor

**An Irresistible Opportunity**

Are You Ready for a Transformative Challenge with one of The World’s Most Iconic Brands? The Pacha Group is a Globally Recognised Icon, with the Legendary Twin Cherries symbolising Hospitality, Entertainment, Sustainability - and the vivid Soul of Ibiza.

A Carefree, Creative Energy Pulses through our Warm Hospitality, Immersive Music, All-Day Entertainment Experiences, and our Signature Style Statements.

Join our Vibrant Pacha Family - and Enjoy a World where the Magic Never Stops.

As an Enthusiastic and Energetic Self-Starter, you embody the Soulful Spirit of The Twin Cherries by consistently Exceeding Expectations. Your Fearless and Magnetic Nature radiates a Positive, ‘Can-Do’ Attitude, demonstrating a true Commitment to being a Team Player. You excel in Building Connections with ‘Pacha-Lovers’ and fellow Pacha Family Members, communicating with Confidence and Professionalism, making you a Powerhouse in delivering the Legendary Experientials that The Pacha Group is famous for.

Joining our Pacha Family with your passion for Delivering Superior Performance, finding Creative Solutions, and Completing Tasks Successfully promises an Unmatched Journey at The Pacha Group. Unleash your Limitless Potential in an Electrifying Environment that will Transcend your Career to New Heights

**What We’re Looking For**
- Degree or Diploma in Hospitality Management or a related field is Preferred.
- A proven track record in a Luxury Hotel environment or Fine Dining Restaurant in a supervisory role, delivering sensational Guest Experiences synonymous with The Pacha Group’s award-winning Service Quality.
- Demonstrates Trailblazing Organisational and Leadership Skills, Inspiring Teams and Driving Seamless, High-Impact Operations.
- Exceptional skills in Improving Customer Satisfaction and Addressing complaints with tact, showcasing a commitment to maintaining Industry-Leading Standards.
- Extensive knowledge of Food and Beverage Operations, including Superior Service Standards, Wines, and Cocktail Preparation.
- Mastery of Microsoft Word, Excel and Outlook, with Advanced Knowledge of Restaurant Management Software and POS Systems.
- Flexibility to Work a Range of Shifts, including Weekends and Holidays, in Line with the Dynamic Needs of The Pacha Group’s High-Energy Operations.
- Impeccable Communication Skills, both Verbal and Written, with Fluency in English and Spanish. Additional Languages are a definite Plus.
- Holds the Legal Right to Work in Europe, including any Required Visas or Work Permits, in Full Compliance with Local Regulations.
- Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards.
- Personally Settled on the Island with Accommodation Already Arranged is a Must.
- Brings a Welcoming Energy, Outgoing Presence, and Enthusiastic, ‘Can-Do’ Attitude that Sparks the Spirit of The Twin Cherries.

**Key Responsibilities**
- Supervises and guides the Service Team, including Waiters, Waitresses and Hosts, with confidence and clarity, ensuring a Next-Level guest experience.
- Inspires and motivates Pacha Family Members through Dynamic leadership, fostering a collaborative, empowering and passion-fuelled work environment.
- Conducts insightful performance evaluations, offering thoughtful, constructive Feedback to Drive Professional Development and Elevate service standards.
- Collaborates closely with the Restaurant Manager to Develop and Implement tailored Standard Operating Procedures that maximise efficiency and guest impact.
- Delivers continuous On-The-Floor coaching and mentorship, empowering the Service Team to grow and embody The Pacha Group’s legendary standards.
- Leads comprehensive onboarding and training for New Pacha Family Members, covering immersive service standards, menu mastery and operational excellence.
- Greets guests with Magnetic warmth and confidence, ensuring personalised, attentive service that exemplifies the Spirit of the Twin Cherries.
- Handles guest inquiries and concerns with Poise and Professionalism, turning challenges into opportunities to exceed expectations.
- Anticipates guest needs Intuitively and acts Decisively to deliver seamless, high-touch service from start to finish.
- Maintains a strong, visible presence on the floor, engaging with guests and Swiftly resolving service-related matters to Uphold an exceptional atmosphere.
- Schedules shifts with Precision to ensure Optimal coverage across day-to-day restaurant operations, adapting to flow and demand.
- Oversees the Consistent Implementation of Health and Safety Protocols, upholding The Pacha Group’s industry-leading hygiene and service standards.
- Ensures the restaurant floor, service stations and back-of-house areas are Immaculately maintained to reflect the Imitable Pacha experience.
- Coordinates closely with the Culinary Team to guarantee timely, visually striking and c