Izakaya Ibiza

hace 2 días

Ibiza Illes Balears provincia, España THE ENTOURAGE GROUP A tiempo completo

**T**he Job**

We are looking for a strong IZAKAYA Head Hostess, who is comfortable in a fast-paced, downtown environment**. **You will take the hostess team to the next level & set the tone for the evening and future for all our guests.

Our Head Hostess is service oriented and extremely outgoing. You will invite guests into the restaurant, inform guests about our dining options and lead them through the ideal options for them, and provide a “wow” experience for guests who may visit us for the first time

The role of a Head Hostess is essential in creating an unforgettable experience for all the guests of IZAKAYA Ibiza. You will provide our guests with a warm and sincere greeting and to ensure any of their special requirements are carefully communicated to the rest of the IZAKAYA team. Our Head Hostess is also leading the hostess team in a motivational atmosphere and has a complete knowledge of F&B service techniques, all menus, drinks lists and specialties offered in IZAKAYA and served to the correct standards, to pass on. You lead by example and make sure your team is always spot on.

**Responsibilities**
- A warm and welcoming delivery while processing our valued reserved and walk-in guests
- Excellent customer service skills in person and over the phone
- Positive attitude and aim to provide communication skills
- Provide accurate information and monitor waiting lists
- Escort customers to assigned dining or bar area
- Provide menus and explain the concept to our guests
- Bidding goodbye
- Maintain a clean reception and working area
- Cater to guests who require extra attention (e.g. children, elderly)
- Answer incoming calls and address customers’ queries
- Assist waiter staff as needed
- Previous work experience as a hostess
- Excellent customer service skills in person, in writing and in speaking
- Availability to work in shifts as needed
- Flexible availability on nights and weekends
- Good physical condition to walk and stand during an entire shift

**Requirements**:

- Previous work experience as a hostess
- Excellent customer service skills in person, in writing and in speaking
- Availability to work in shifts as needed
- Flexible availability on nights and weekends
- Good physical condition to walk and stand during an entire shift
- English needs to be spoken fluently

**Interested?**

**IZAKAYA** is a member of The Entourage Group. **THE ENTOURAGE GROUP** is an unexampled hospitality imperium, creating and building internationally acclaimed concepts. The brainchild of creative entrepreneur Yossi Eliyahoo ‘Hospitality Entrepreneur of 2015’, THE ENTOURAGE GROUP’s story began in Amsterdam in 2008 with the launch of MOMO, a sophisticated Asian-fusion restaurant, bar and lounge that immediately established itself as the go-to venue for local and international tastemakers. The success story continued with the creation of A-list favorites such as IZAKAYA, THE BUTCHER, THE BUTCHER Social Club, SHIRKHAN, Toni Loco, THE DUCHESS, MR PORTER STEAKHOUSE, Do Not Disturb and Bepita.

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