IT Lead South West Europe

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us

**Job Description**:
About the company

Trek Bicycle is a global leader in the design and manufacture of bicycles and related products. Trek believes the bicycle can be a simple solution to many of the world’s most complex problems and is committed to breaking down the barriers that prevent people from using bicycles more often for transportation, recreation, and inspiration. Our mission is to create products we love, and to take care of our customers. We value our team, making sure the best is on the field. We value new ideas from all sources, inspiring others with our positive energy, dealing with reality to make the tough calls, and getting things done fast. We want to turn ideas into reality.

Position Description

Trek Bicycle is looking for an IT Lead to join our team in South West Europe (Spain, France and Portugal)

Key accountabilities
- Responsible for all IT corporate & Retail based in our Southwest Europe Office in Madrid, managing 1 FTE.
- Support the Spanish, French and Portuguese business from Madrid corporate and Retail.
- 1st and 2nd level support to internal users including store employees - DOTS (direct owned Trek stores)
- Manages IT helpdesk calls and resolves complex issues though liaison with IT in Europe and US.
- Installs new hardware & software to tight deadlines & provides continuous support for both.
- Implements & supports network infrastructure including Trek & Trek Owned Retail solutions.
- Ability to support mobile phones, alarm systems, footfall counters & a diverse range of hardware solutions.
- Support & implementation (Project work & responsibility) for Trek Owned Retail stores in with local hardware & networking requirements under direction of the European IT Retail Manager.
- Microsoft Active Directory management & Windows configuration.
- Manages & plans budget to efficiently reduce costs.
- Provides security training & keeps Trek internal systems & the retail environment safe.
- Configures & supports Voice IP systems.
- This role will require limited travel of 5-10%

Key attributes
- _ Competences_ : Self-motivated, Flexibility, multi-tasking, proactive, Understanding others.
- _ Skills_: Strong written/verbal communication, Flexible, able to prioritize in a changing, demanding environment, IT experience & aptitude.

**Requirements**:

- Graduate education
- Fluent in Spanish, English, ideally with French skills as well
- 2+ years in an IT Lead role with an emphasis on aligning business requirements with IT solutions and project work
- Knowledge of PC hardware & installs (Mac is a plus)
- Understanding & experience of Meraki (or equivalent) networking architectures
- Experience of managing supplier contracts & control of costs
- Used to multi-tasking and working to tight deadlines in a fast-moving environment
- Flexible working hours and availability at weekends in exceptional circumstances
- Active Directory experience & Windows 10 / 11
- Virtual Server understanding
- Excellent communication skills
- Experience of Voice IP phones & call centers
- Understanding of IT retail environment
- Understanding the importance of IT Security Awareness in a company
- Managment skills: you will be responsible for the IT Support Specialist

What we offer?
- Location: Tres Cantos - Madrid, Spain (hybrid working available)
- Job Type: Full Time, Permanent contract
- Employee discount bikes and accesories
- Bike to work policy
- Life Insurance
- If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us_