Customer Success Manager

**goFLUENTs Commitment and Mission**

When we talk about hyper-personalized solutions, what we truly deliver is corporate language training tailored to an organizations unique goals and needs. Since 2000, weve helped millions of people from different industries and locations become better communicators in business languages.

At goFLUENT, every employee works towards the same goal: to make language training accessible, relevant, and effective for every business and learner. Our diverse and multi-talented teams across the globe are always working together to deliver excellent service.

Join us, and feel a sense of purpose in your work everyday



**About the Position**

****We are looking for a Customer Success Manager to help grow our Central & Eastern European Market.

You will build relationships with our clients and play an essential role in developing and managing ongoing partnerships to maintain a high level of customer satisfaction and loyalty.



**What Youll Do**
- Partner with clients to understand their current and future training needs, challenges and identify approaches to maximize goFLUENT's impact.
- Onboard new clients as a goFLUENT product expert.
- Analyze client data and conduct business reviews to drive a high level of engagement and satisfaction with the goFLUENT training solution.
- Be a growth driver by identifying upsell opportunities.
- Collect feedback and analyze the learners experience to offer improvement opportunities and contribute to developing our digital solution.
- Develop a credible voice for digital learning best practices and provide industry insights, guidance and recommendations to optimize clients training performance.

**You Will Love This Job If You**
- Have a passion for Customer Success
- Enjoy working in a fast-paced, dynamic organization and can adapt easily to change
- Are organized, methodical and able to work on simultaneous projects
- Have good analytical skills
- Show excellent oral and written communication skills in English (Fluent/C1)
- Outstanding written and verbal communication skills with excellent follow-up to exceed customer expectations
- Are a committed team player who values diversity and knowledge within a fast, growing and respectful work environment

**Also Nice to Have**
- You speak Polish or Romanian
- Relevant experience in the Training, e-Learning, HR solutions (SaaS) industry would definitely be a plus

**What We Offer**

Our culture is unlike anywhere else. Starting day one of your #lifeatgoFLUENT, tons of awesome perks and benefits await you, including:

- Dynamic, startup-like experience within the security and experience of a fast-growing, 23-year old Swiss-Headquartered company.
- Joining an innovative organization with an international, vibrant working environment.
- Full on-boarding and fast ramp mentoring program leading you to success.
- World-class learning experience by becoming a goFLUENT learner. Learn from one of our twelve business languages
- Exciting team-building events.
- Our work schedule includes early finishes on a Friday and reduced summer hours.