Sales Operations Coordinator

**Descripción del puesto**:
We’re always on the lookout for people who share our ambition — passionate, driven people with fire in their hearts. Do you think you have what it takes?

OUR FUNDAMENTAL QUALITIES

It’s never just a job at Dr.Martens. It’s a way of life.

We live and breathe our Fundamentals: INTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS.

Working for Dr.Martens is everything you’d expect it to be. We’re a diverse, passionate bunch who believe each role is as unique as the person who does it.

THE GIG

We are looking for an outstanding Sales Operation Coordinator to come and work with us looking after our Spanish Wholesale Accounts

In addition to:
Acting as key point of contact for enquiries from customers and other departments, working closely with our Sales, Distribution Centre, Supply & Demand and Finance Teams.
Managing the relationship with our Wholesale customers, promptly providing them with all required information and supporting and working to resolve their queries, taking action where appropriate
Ensuring that suitable measures are in place to protect the customer from undue failures of Quality, Cost or Delivery performance
Ensuring prompt, timely and accurate input of customers’ orders within given deadlines
Highlighting any problems/errors identified on customers’ orders and ensure customer order details are validated prior to order entry
Releasing orders according to allocation coverage, customer requested delivery date, customer shipping and fulfilment requirements and company target needs.
Handling returns of goods, strictly following the company’s guidelines and rules
Maintaining the ship-to customers’ master file and audit data governance
Liaising closely with other key departments such as finance and supply chain, to ensure full conformity to customer requirements and efficient handling of account.
Liaising with the warehouse and distribution to ensure that VAS is carried out correctly and that SLA’s are respected as well as on time delivery

THE STUFF THAT SETS YOU APART

To be our Sales Operations Coordinator you will also possess these qualities:
Proven track record in a Wholesale/Sales Operations function
Proven experience in B2B relationships, ideally gained as part of the fashion/footwear industry
Excellent math, organization, and time management skills
Ability to work in a fast paced, performance-based environment
Ability to manage interpersonal relationships
Fluency in Spanish and English is essential. Additional fluency in Portuguese would be highly advantageous.
An analytical mindset with a good understanding of analytical data
Proactive with a keen eye for detail
Operationally minded, with an understanding of supply chain processes
Completer, finisher, forward thinking,
Innovative, adaptable, and willing to embrace change
Customer orientated
Exceptional written and oral communication skills
High standard of IT literacy - ability to use ERP and CRM systems, in addition to Microsoft Office packages (Word, Excel, etc.)
EDI literacy is a plus

WHAT’S IN IT FOR YOU?

Welcome to the family free pair of docs
65% off all docs and 50% off all accessories
Hybrid working
We have a dedicated culture team focusing on wellness and charity work across the business
DM's online communications portal for recognition, company information and access to discounts from 100's of retailers and lifestyle events
Our Employee Assistance Programme - for when times might get tough
Mental Health First Aiders and the Mental Health Pledge
DM Foundation, supporting and empowering our communities around the world

At Dr. Martens, we are committed to creating an environment where we can all be proud to work and be our best. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.

**Perfil**:
**SUS CUALIDADES FUNDAMENTALES **Nunca es solo un trabajo en Dr. Martens. & nbsp; Es una forma de vida. Vivimos y respiramos nuestros **Fundamentos - INTEGRIDAD. PROFESIONAL. APASIONADO. JUGADORES DE EQUIPO. & nbsp; **Definen quiénes somos y cómo hacemos el trabajo. Creemos que cada rol es tan único como la persona que lo desempeña.