Sales Operations Coordinator

**We’re always on the lookout for people who share our ambition — passionate, driven people with fire in their hearts. Do you think you have what it takes?**

**OUR FUNDAMENTAL QUALITIES**

It’s never just a job at Dr.Martens. It’s a way of life.

We live and breathe our Fundamentals: I**NTEGRITY. PROFESSIONAL. PASSIONATE. TEAM PLAYERS.**

Working for Dr.Martens is everything you’d expect it to be. We’re a diverse, passionate bunch who believe each role is as unique as the person who does it.

**THE GIG**

We are looking for an outstanding Sales Operation Coordinator to come and work with us looking after our Spanish Wholesale Accounts

In addition to:

- Acting as key point of contact for enquiries from customers and other departments, working closely with our Sales, Distribution Centre, Supply & Demand and Finance Teams.
- Managing the relationship with our Wholesale customers, promptly providing them with all required information and supporting and working to resolve their queries, taking action where appropriate
- Ensuring that suitable measures are in place to protect the customer from undue failures of Quality, Cost or Delivery performance
- Ensuring prompt, timely and accurate input of customers’ orders within given deadlines
- Highlighting any problems/errors identified on customers’ orders and ensure customer order details are validated prior to order entry
- Releasing orders according to allocation coverage, customer requested delivery date, customer shipping and fulfilment requirements and company target needs.
- Handling returns of goods, strictly following the company’s guidelines and rules
- Maintaining the ship-to customers’ master file and audit data governance
- Liaising closely with other key departments such as finance and supply chain, to ensure full conformity to customer requirements and efficient handling of account.
- Liaising with the warehouse and distribution to ensure that VAS is carried out correctly and that SLA’s are respected as well as on time delivery
**THE STUFF THAT SETS YOU APART**

To be our **Sales Operations Coordinator** you will also possess these qualities:

- Proven track record in a Wholesale/Sales Operations function
- Proven experience in B2B relationships, ideally gained as part of the fashion/footwear industry
- Excellent math, organization, and time management skills
- Ability to work in a fast paced, performance-based environment
- Ability to manage interpersonal relationships
- Fluency in Spanish and English is essential. Additional fluency in Portuguese would be highly advantageous.
- An analytical mindset with a good understanding of analytical data
- Proactive with a keen eye for detail
- Operationally minded, with an understanding of supply chain processes
- Completer, finisher, forward thinking,
- Innovative, adaptable, and willing to embrace change
- Customer orientated
- Exceptional written and oral communication skills
- High standard of IT literacy - ability to use ERP and CRM systems, in addition to Microsoft Office packages (Word, Excel, etc.)
- EDI literacy is a plus
**WHAT’S IN IT FOR YOU?**
- Welcome to the family free pair of docs
- 65% off all docs and 50% off all accessories
- Hybrid working
- We have a dedicated culture team focusing on wellness and charity work across the business
- DM's online communications portal for recognition, company information and access to discounts from 100's of retailers and lifestyle events
- Our Employee Assistance Programme - for when times might get tough
- Mental Health First Aiders and the Mental Health Pledge
- DM Foundation, supporting and empowering our communities around the world
- At Dr. Martens, we are committed to creating an environment where we can all be proud to work and be our best. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age._