Customer Success Operations Manager

hace 3 días

Madrid, España Galeneo Health SL A tiempo completo

Description

**Who are we?**

**Galeneo Health** is a decentralized hospital that provides healthcare services outside of the hospital environment. The majority of the services we offer are conducted at the patient's home. At **Galeneo Health**, our aim is to provide healthcare systems with access to standardized, regulated, and real-time monitored medical procedures efficiently, in person, 24 hours a day, 365 days a year.

We work as a team with a collaborative spirit and a service-oriented attitude.

**What are we looking for?**

At **Galeneo Health**, we are seeking an individual to lead our Operations team.

**What will be your tasks?**
- Design, implement, and continuously improve processes that aid in understanding and building trust in the health of clients and patients.
- Operationalize the customer journey and track relevant metrics for success.
- Collaborate with sales, marketing, administration, and other departments to ensure an optimal customer experience.
- Develop and implement strategies to increase customer retention, proactive follow-up programs, problem resolution, education, and training.
- Maintain and optimize platforms and tools for service efficiency and effectiveness.
- Supervise and lead a team of professionals, providing guidance, training, and support to ensure a high level of performance

**Requirements**:
**What minimum requirements do you need to meet?**
- +6 years of solid experience in sales operations, customer success operations, preferably in the healthcare sector, home care services, or clinics.
- Positive experience in entrepreneurship and/or in the same position in a startup is highly valued.
- Essential team management skills at all levels.
- Documentation to work in Spain.
- Bank account in your name.
- Proficiency in English at B2/C1 level.

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