Customer operations manager
hace 2 días
Customer Operations Manager Make buildings smarter. Make services seamless.Smart Point is a fast-growing prop-tech company redefining how people interact with buildings. Our Smart Locker ecosystem and digital platforms bring together last-mile logistics, everyday services, and amenities — creating seamless, building-centric experiences across residential, office, and hospitality spaces.About the RoleWe're looking for a proactive, highly organised Customer Operations Manager to lead and evolve our post-sales experience. You'll own the client journey from contract signature to daily service — managing delivery, support, and operational processes that scale. This is a hands-on, cross-functional role at the heart of our business — blending leadership, customer success, fulfilment, and innovation.Key ResponsibilitiesCustomer Success Lead client support, ensuring satisfaction and retention. Act as an escalation point for key accounts.Operations Leadership Manage our ops team across delivery, support, and maintenance. Set goals, workflows, and performance standards.Delivery & Fulfilment Oversee installations, third-party suppliers, and scheduling to ensure smooth rollouts and service handovers.AI & Automation Drive efficiency by identifying and implementing tools like chatbots, workflow automation, and monitoring platforms.Service Performance Track KPIs, manage vendor SLAs, and continuously improve processes using data and feedback. About You5–7+ years in operations, delivery, or customer success (ideally in a tech or service-led environment) Proven team management and supplier coordination experience Strong project/process development skills Comfortable with automation tools and AI-led innovation Excellent communicator and problem-solver Experience in Saa S, telecoms, or infrastructure is a plus Why It MattersYou'll be central to how Smart Point delivers value to customers — shaping scalable operations while integrating smart tools into everyday workflows.
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Customer Operations Manager
hace 1 semana
Madrid, España Ryanair A tiempo completoRyanair, Europe’s largest airline, is looking for an ambitious, driven and hardworking professional to join Europe’s busiest customer service team as a **Customer Operations Manager.** Additionally, you’ll display a proven ability to develop and maintain an environment of trust, diversity, and inclusion within your team. Your ultimate responsibility...
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Customer Operations Manager
hace 1 día
Madrid, España Team Finder A tiempo completo**Role Overview**: The Customer Operations Manager is responsible for overseeing post-onboarding customer operations, ensuring seamless service delivery, and optimizing performance for hotel and travel platform partners. This role requires a balance of customer satisfaction, revenue growth, and risk management while working cross-functionally with internal...
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Customer Development
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Customer Operations Manager
hace 2 días
Madrid, España Smart Point A tiempo completoCustomer Operations ManagerMake buildings smarter. Make services seamless.Smart Point is a fast-growing prop-tech company redefining how people interact with buildings. Our Smart Locker ecosystem and digital platforms bring together last-mile logistics, everyday services, and amenities — creating seamless, building-centric experiences across residential,...
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Customer Operations Manager
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Madrid, España Green Eagle Solutions A tiempo completoGreen Eagle Solutions is a rapidly growing tech company that offers software solutions to the renewable energy sector. Thanks to the expertise and knowledge of our technical team, we have developed our technology ARSOS which allows renewable energy operators to monitor, analyze, and intelligently control their power plants worldwide. Our software makes green...
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Madrid, España driverevel.com A tiempo completoGet AI-powered advice on this job and more exclusive features.Help build the operational backbone of one of Europe’s fastest-growing car companies.About REVEL:At REVEL, we're revolutionizing how people get their new cars – making it seamless, innovative, and customer-centric. In just a few months since our launch, we've become one of Europe’s leading...
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Madrid, España CES - MATLAB In The Middle East A tiempo completoPosition: Operations Manager Company: CES Iberia S. L. Location: Madrid (Hybrid) Employment Type: Full-time, Permanent About Us CES Iberia is part of an international technology group delivering engineering software solutions across Europe and the Middle East. Our team supports universities, industrial clients, and public institutions through innovative...