Customer Operations Manager

hace 2 días

Madrid, España Green Eagle Solutions A tiempo completo

Green Eagle Solutions is a rapidly growing tech company that offers software solutions to the renewable energy sector. Thanks to the expertise and knowledge of our technical team, we have developed our technology ARSOS which allows renewable energy operators to monitor, analyze, and intelligently control their power plants worldwide. Our software makes green energy production more efficient and sustainable, bringing us closer to a carbon-neutral world.

We are a dynamic and proactive company in constant search for personal and professional improvement. Working for Green Eagle means growing along with the company and being part of the game-changer spirit. We want to discover your talent. If you are encouraged to do great things, join our team

What are we looking for?

We are seeking a talented, enthusiastic, and experienced individual to join our Operations team. Your role is critical to ensuring seamless operations across the customer journey. You will be accountable for enhancing customer experience and satisfaction. Your functions will include project management, customer care, and quality assurance. You will also collaborate with the Growth team, nurturing and expanding the business with our customers.

**Responsibilities**:
As Customer Operations Manager, you will be responsible for the end-to-end customer operation cycle. This is a customer-facing role to ensure the onboarding and use of our product. As an individual contributor, you will also coordinate all the internal resources to ensure customer satisfaction, from ordering to invoicing processes.

**Main functions**:

- Customer Onboarding: Technical assessment, timeline planning, product training and education
- Customer care: Relationship management, issue escalation, proactive check-in outreach, health monitoring
- Invoicing: Billing process accuracy, payment timeliness, contract renewals
- Cross-functional collaboration: Sales expansion, Product feedback, and overall customer experience improvement
- Data analysis and reporting

Experience/Skills Required
- 3+ years of professional experience in project management, operations, or tech-focused customer service roles.
- Fluency in English (C1 level) and Spanish is required, and additional languages are a plus.
- Technology-savvy, as they relate to the integration and use of B2B products.
- Showcase exceptional client-facing and internal communication skills, both in verbal and written form.
- Demonstrate a strong track record in B2B operational environments.
- Knowledge/experience on the renewable energy sector is a plus.

Why work at Green Eagle?

Voted a Great Place to Work® by our team members

Contribute to the green energy transition and have a sense of purpose in your work

Work from home and our offices in the center of Madrid or Seville

Flexible working hours

Flexible compensation, including discounts on childcare, transport, meals, and gym memberships

Private health insurance

Annual Training & Development bonus

️ Free English classes

This is an awesome opportunity to speed up your professional career and challenge yourself while doing something meaningful for the future

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