Customer Success Manager

Customer Success Manager – Smartly, Madrid, Spain As a Customer Success Manager at Smartly, you will take ownership of your own customers from the first week; give consultative advice, scope and drive successful product adoption and grow customer engagement. You will function as the crucial link between customers, Meta, Pinterest, Snapchat, TikTok and our product development team, allowing you to learn quickly about growing and nurturing your own book of business, managing customer relationships with large advertisers and scaling the operations of an ambitious growth company. Responsibilities Manage and nurture your own customer accounts through day‑to‑day communication and online marketing expertise. Identify opportunities for increased product adoption and align Smartly’s product value with the customer’s wider marketing objectives. Develop and maintain excellent knowledge of the Smartly tool and the digital ecosystem to solve customers’ problems. Build, manage, and develop strong relationships with customers and platform partners including Meta, Pinterest, Snapchat, TikTok and Google. Collaborate with internal teams, including product developers, to maintain a quick feedback loop between customers and product. Qualifications Possess 4+ years of relevant experience in a Customer Success or similar customer‑facing function. Have a good understanding of paid digital advertising (Meta, Pinterest, Snapchat, TikTok, Google and programmatic). Highly empathetic with a positive attitude and a strong desire to help customers reach their goals. Results‑driven mentality with a bias for action and collaboration. Ability to explain complex concepts clearly and translate data into insights. Strong spoken and written communication skills in English. Willingness and ability to travel for quarterly business reviews, conferences and industry events as required. Benefits & Perks An Inclusive Global Culture: Team of over 750 Smartlies across 13 locations in 13 countries. Global Impact: Directly influence customers’ success and business growth. Focus on Wellbeing: Healthcare packages, mental health services, paid holidays and family leave. Comprehensive Rewards: Equity options, performance‑based rewards, competitive compensation, and career development opportunities. Flexible Hybrid Workplace: Hybrid model with the option to work abroad. About Smartly Smartly is an AI‑powered advertising technology company transforming ad experiences. We manage creative and media for 700+ brands worldwide and $6B in ad spend across major platforms. Our platform serves more than 800 billion impressions and generates over 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Seniority Level Not Applicable Employment Type Full‑time Job Function Other Industries Advertising Services #J-18808-Ljbffr