Senior Account Manager

Bachelor’s/Master’s degree preferably in Business Administration, Finance, Economics, Engineering or a similar program. - Passionate about Account Management and with several years of Retail or E-Commerce Account Management experience across buying, sales, merchandising, marketing, operations or logistics. - Several years of professional experience in managing a business with P&L responsibilities. - Ability to communicate clearly and effectively with different functional groups including senior business leaders, finance, HR and developers. - Proven track record of delivering results through others in an ambiguous, fast-paced/deadline-driven environment. - Tenacity to develop ideas independently and thrive in a fast-paced start-up environment - Solid social skills to build relationships both internally and externally. - Previous experience in managing large-scale projects end-to-end with large teams involved. - Excellent written and verbal communication (English, minimum C1 level). - Advanced knowledge in MS Office programs (Excel, PowerPoint, Outlook).
This job can be based in London, Munich, Madrid. We are seeking a dynamic and experienced professional to join our EU Books team. In this senior role, you will serve as the EU lead Account Manager for our Amazon Vendor Service (AVS) program and manage our biggest and most strategic vendors in Books, acting as a consultant and influential partner for senior stakeholders to drive long-term growth. Amazon Vendor Services (AVS) is a paid B2B service that helps strategically grow complex publishers on Amazon. As a Senior Account Manager, you will have holistic exposure to e-commerce operations at a European level. In this role, you will serve as the lead Account Manager for our top-priority vendor, directly responsible for delivering high-quality account management that exceeds their expectations. Delivering results through others by influencing and managing the priorities of multiple stakeholders will be a vital part of your role. You will collaborate cross-functionally to design and execute long-term strategies with your vendors. Leveraging your industry expertise, you will provide guidance to the account management team, enabling them to deliver the best customer experience and achieve our goals. This will involve driving selection activities across marketplaces, defining and monitoring success metrics, and proposing innovative solutions to shape the future of AVS. Furthermore, you will collaborate with external decision-makers, such as Sales and Account Directors, as well as internal stakeholders like Category Leaders, the Head of Vendor Management, Supply Chain Management, and Finance. In this capacity, you will ideate new business opportunities and bring forward creative ideas to elevate our service. Key job responsibilities Core Service: - Have impact not only at vendor-level but deliver cross-divisional vendor-projects across Marketing & Promotions, Selection & IDQ (Item Data Quality) and Availability & Operational Excellence. Where possible, scaling best practices to total Books. - Develop and nurture strategic, long-term vendor relationships by delivering exceptional account management that maximizes vendor satisfaction. - Work backward from vendor and customer needs to identify impactful business opportunities that elevate both the vendor and customer experience. - Design and execute business strategies across multiple marketplaces, coordinating large cross-functional teams of account managers and supporting functions. - Determine the best approach for optimal team productivity on your accounts, including overseeing and providing strategic direction for other EU workstreams on key vendor priorities. - Define and audit metric goals for your account, ensuring the account team is set up for success and removing blockers with the right resources. - As an industry expert, drawing from your professional experience, provide strategic insights that shape the long-term direction of our partnerships. - Identify new growth opportunities and create customized solutions for scaling across the organization. - Partner with internal teams (eg. Advertising, Supply Chain Management) to drive more strategic vendor discussions across functions. Project Work - Lead key projects across EU Books (Print and Digital GLs) and the Retail business or AVS organization, owning the project design and strategy, delivering end to end results. About the team We are a dynamic and forward-thinking team dedicated to transforming the online book discovery and purchasing experience across Europe. Working with the most prestigious publishing houses and independent publishers, we create exceptional literary experiences that delight millions of readers every day while pioneering new ways for readers to discover and engage with books in all formats. We are a team that builds strong, lasting relationships with publishers bringing their catalogs to millions of Amazon customers. From contemporary b