Client Success Manager

Hey there
We're Fever, the world's leading tech platform for culture and live entertainment,

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we're revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +40 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences.

Our results? We've teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors Impressive, right?

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment

Ready to be part of the experience?

Now, let's discuss this role and what you will do to help achieve Fever's mission.

**Join Onebox - Where Innovation Meets Entertainment**:
Onebox, a company within the Fever Group, is the leading provider of end-to-end ticketing solutions for events. From event setup to on-site validation, our platform processes thousands of transactions per minute, ensuring smooth access to concerts, sports, theater, and more.

If you love dynamic environments, customer success, and the world of sports and live events, this is your place.

Based in Barcelona with a hybrid model (or friendly remote if you live outside the area - travel to HQ twice a year covered).
A team that values ownership, collaboration, and impact.
️ Building smarter ticketing solutions for the entertainment and sports industries.

**Your Mission**

We are looking for a **Client Success Manager** to join our **Sports squad**, a strategic team working with key clients in the sports industry.

You will manage long-term relationships, lead product onboarding, training, and ongoing optimization, helping clients succeed through tailored solutions and outstanding service.

***:
**About the role**: Guide clients from pre-sales demos to onboarding and long-term support.

Train clients on platform tools like Ticket Secure, Flexi Ticket, or our B2C Service.Build trusted relationships and proactively identify upsell opportunities.Monitor account performance and resolve technical issues with the Tech/Product teams.Collaborate with Client Support to ensure fast and effective responses.Represent Onebox at client events and ensure flawless execution.

**About you**:
**Must-haves**

4+ years in Client Success or Account Management

Experience with B2B clients and tailored product deliveryFluency in English (written and spoken)
- Strong communication and problem-solving skills

**Nice-to-haves**

Experience in sports, ticketing, events, or entertainment

Additional languages
- International work experience

**What's In It for You?**

Competitive salary that rewards your talent
Hybrid work model - 1 day in-office per week or remote + 2 company-paid visits/year
23 vacation days + your birthday off
- Flexible working hours + Friday afternoons off

Annual training budget
Private health insurance (with family discounts)
Wellhub access - for you and your family
Optional Edenred card - meals, transport & childcare
Team events, after-work fun & two yearly parties

**Diversity & Inclusion**:
Even if you don't meet 100% of the requirements, don't hold back. We value mindset and potential as much as experience.

**️ Ready to Build the Future of Ticketing?**:
Thank you for considering joining Fever. We cannot wait to learn more about you

If you want to learn more about us: Fever's Blog | Tech.Eu |TechCrunch

Fever is committed to creating an inclusive and diverse workspace where everyone's background and ideas count. Our main goal is to find the best possible talent regardless of place of birth, racial or ethnic origin, gender, gender identity, religion, opinion, sexual orientation, disability, pregnancy, marital status, age or caring responsibilities. We encourage everyone to apply

If you require any kind of accommodation during the selection process please contact our Talent team so we can help you by providing a welcoming and seamless journey.