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Company Overview Inbenta is a global technology company headquartered in Allen, Texas with offices and team members around the world. We develop an Automatic Language Processing (or Natural Language Processing – NLP) engine, which provides answers to human intentions formulated in natural language. Based on our proprietary and patented technology, Inbenta builds a set of conversational solutions for businesses such as chatbots, knowledge management tools, digital demos, and search engines. Our customers include many global blue-chip companies in Banking, Insurance, Automotive, Services, Retail, Transportation, and other sectors. Role Summary As a Client Success Manager, you will be responsible for maintaining consistent communication with customers and proactively identifying new opportunities for additional sales or cross-selling. This is a high-impact, customer-facing position that combines sales expertise and strategic thinking to proactively identify and pursue upsell and cross-sell opportunities, consistently driving increased value for both the customer and the organization. Key Responsibilities Understand the needs of your customers and effectively align Inbenta solutions to solve those needs. Manage and retain current business through proactive engagement, servicing, and support. Generate, cross sell and upsell opportunities to share with the Sales team for revenue expansion Work collaboratively with cross functional teams such as Client Experience, Delivery, Development, and Product Teams in identifying, capturing, and tracking the solution success criteria. Actively monitor client activity and proactively work with clients to realization of the full value of the Inbenta solution Create and manage quarterly business reviews to engage customers in innovation of new solutions and continuous improvement of current implementations. Develop high levels of customer engagement and satisfaction while focusing on revenue growth. Single point of ownership and contact with customers and internal stakeholders Be the Voice of the Customer: partner with cross-functional teams to translate customer business needs and product insights into new solutions and capabilities Maintain engagement with customers to monitor
