Client Success Manager

**Meet Benevity**

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We're also one of the first B Corporations in Canada, meaning we're as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more

The Client Success Manager (CSM) will partner with clients to achieve their goals, maximize value, and drive growth using Benevity's product suite. This role involves delivering Benevity's best innovations and capabilities, helping clients realize greater impact. The CSM will interact with executives and CSR program staff, understanding their objectives to drive program success and foster lasting relationships.

**What you'll do**:
**Solutions Expert**:

- Master the Benevity platform to guide clients in making informed decisions
- Explain product features and benefits
- Promote client adoption of new and existing products
- Train new administrators on product functions
- Describe Benevity's support structure and client ecosystem
- Advise on solutions to meet client needs, connecting with internal teams as necessary
- Set realistic expectations and communicate timelines
- Advocate for client needs within Benevity

**Consultant**:

- Build trusted advisor relationships, aligning Benevity's value with client goals
- Exceed client expectations to foster long-term relationships
- Translate knowledge of successful CSR programs into tailored strategies
- Develop Success Plans with clear goals and milestones
- Identify growth barriers and create effective strategies
- Connect clients with peers for knowledge sharing and best practices

**Value Driver**:

- Deliver value in every interaction
- Highlight program ROI to ensure client retention and smooth renewals
- Identify growth opportunities for cross-selling and up-selling
- Conduct regular program reviews to uncover sales and enhancement opportunities
- Work with Sales and Enhancement teams to maximize client benefits
- Advocate for deep product feature adoption and best practices
- Understand the CSR landscape and its alignment with company goals

**What you'll bring**:

- BA/BS degree or equivalent
- 3-5 years in B2E/B2B Customer Success/Account Management, preferably in B2B SaaS
- Proven track record of increasing client satisfaction, adoption, and retention
- Strong relationship-building skills: empathy, humility, adaptability, poise, and persuasiveness
- Excellent written and verbal communication skills
- Comfortable presenting to medium to large groups
- Proficient in managing diverse client service issues to resolution
- Detail-oriented, organized, and analytical
- Independent worker with strong judgment
- Resilient and thrives in a fast-paced, start-up environment
- Success-driven with an entrepreneurial mindset
- Up-to-date passport for occasional client travel
- Proficient in MS Office
- Team-oriented with a fun spirit and sense of humor

**Discover your purpose at work**:
We're not employees, we're Benevity-ites. From all locations, backgrounds and walks of life, who deserve more

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up... If you want a career where you're valued for who you are and challenged to see who you can become

It's time to join Benevity. We're so excited to meet you.

**Where we work**

At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

**Join a company where DEIB isn't a buzzword**

Diversity, equity, inclusion and belonging are part of Benevity's DNA. You'll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. _If you want to feel seen, heard and celebrated, you belong at Benevity._