Support Manager

Job Description

Main areas of responsibility

Working in a small, highly dynamic team, the Support Manager - Asia Pacific Post (APP) Product is not only responsible for coordinating support for the existing APP ePacket product and steering committee, but also for reporting and quality initiatives of the APP office and the membership. The role is a key part of the APP Office’s support team and would suit a highly organised graduate with experience in commercial, product/project management background in the Postal or Logistics and Supply Chain industries (although not all of these are necessities). The role is designed to be fully supportive to member posts in commercial, operational performance and process matters: some knowledge of postal flows, services and knowledge of best practise in reporting would be advantageous although a creative and analytical mind is of most importance. The role also requires ad-hoc on-site presence at facilities owned by the member post or part of the postal pipeline.

Key duties of the role include but are not limited to:
Working with the Head of Product, managing Director and wider team to:

- Define the product strategy and roadmap
- Deliver Market Requirement Documentation and Product Requirement Documentation with prioritised features and corresponding justification
- Work with external third parties to assess access agreements
- Be an expert with respect to the competition
- Develop the core positioning and messaging for the product
- Deliver monthly league tables and reporting
- Develop marketing and educational collateral
- Build press releases etc
- Support on the development and evolution of APP Product and supporting structures
- Support the continued growth of the APP Product throughout and beyond the membership
- Facilitate the creation of a coherent marketing and expansion plan
- Assist in the execution of assignments as formally agreed with the steering committee: define, measure, analyse, improve, check
- Liaise between the postal operators of the community to facilitate the exchange of international mail flows
- Establish a Operational support portfolio: to evaluate performance against sla’s and standards and provide support and expertise to identify and address performance improvement opportunities.
- Ensure that operational smart solutions/best practices in specific operational areas are captured, documented and shared within the APP communities

Other Duties include:

- Ensure your own knowledge of the wider industry is kept up to date and that members are kept up to date of developments.
- Project managing commercial projects, to achieve objectives on time and within budget.
- Market analysis and industry reports, keeping the APP office team and membership updated on industry and region activity and news.
- Undertaking regular strategic analysis to support and advise the Business plan.
- Organising and co-ordinating business performance related meetings, workshops and training events.
- Help prepare the APP annual business plan in concert with the other staff members and under guidance of the APP office Managing Director
- Help implement and manage assigned activities and projects included in the business plan and report to the CMB through the APP office Managing Director.
- Developing APP office Communications
- Analysing trends in the international postal market, evaluating their implications on APP members. And developing communications strategies to keep members informed.
- Developing and managing business proposals approved by the APP CM, under the guidance of the APP MD.
- Attending Operational related conferences, workshops and seminars.

**Requirements**:

- Product/Project management, Marketing and Communications, Business Development
- Microsoft Office, Principals of Project Management, Good communications and Influencing skills, Presentation skills
- Openness to frequent travel