Vn 2022 147 Ict Officer

**Context**:
The Information and Communications Technology (ICT) Department is committed to lead the

organisation in establishing, integrating and mainstreaming the core elements of an end-to-end

digital business process. The position of ICT Officer (Change, Knowledge Management and

Learning) will play a critical role in delivering on the digital transformation efforts through

facilitating alignment of ICT’s strategy with the International Organization for Migration’s (IOM)

strategic objectives, organizational culture, leadership competencies and available resources.

Under the overall supervision of the Chief Information Officer (CIO)/Director of ICT and direct

supervision of Senior ICT Officer (Strategy, Risk Management and Governance), the ICT Officer

(Change, Knowledge Management and Learning) will be responsible for change and knowledge

management, and deployment of corporate information management systems and tools, such

as Processes and Resources Integrated Systems Management (PRISM), Intranet, Document

Management System and PRIMA incorporating knowledge management and e-learning to

achieve strategic objectives.

The primary responsibility of the ICT Officer (Change, Knowledge Management and Learning) is

to ensure that ICT solutions enhance IOM’s information management capacity and that these

solutions are aligned with IOM’s business requirements as gathered through business

stakeholder engagement, process governance and design improvement to support IOM’s

evolving and expanding information management needs.

**Core Functions / Responsibilities**:
Change Management

1. Establish a strategy to support adoption of the changes required by ICT projects or initiatives.

2. Conduct impact assessments, change readiness and identify key stakeholders.

3. Identify, assess and prepare risk (human and non-human) mitigation tactics and anticipate,

identify and manage resistance in collaboration with relevant Senior Managers.

4. Create actionable deliverables for the five change management levers: Communications

Plan, Sponsor Roadmap, Coaching Plan, Training Plan, Resistance Management Plan.

5. Deliver Change Management, Communication and Learning activities over ICT process

improvement and strategic change initiatives in close collaboration and communication with

required IOM’s business units and interest groups and in coordination with ICT Business

Relationship Managers (BRM).

6. In collaboration with relevant business units, develop/streamline and assess content

management processes to enable efficient organization and management of documents,

records, intranet content and other information shared internally that contributes to increased

productivity.

7. Establish and maintain governance processes on assigned content management initiatives to

implement increased and regular coordination with required IOM stakeholder groups to seek

their input and validation on the requirements and prioritization of information management

content and tools.

Communication

8. Coordinate and maintain effective oversight for the preparation, production and dissemination

of both routine and complex outreach that promotes the image of ICT to the key internal and

external audiences including Country and Regional Offices.

9. Ensure strategic and timely flow of information and key messages about ICT’s operations and

its work to the key external and internal audiences.

10. Provide assistance in organizing and generating support for special ICT events and

meetings.

11. Provide administrative and substantive support to ICT consultative and other meetings,

conferences, etc., to include proposing agenda topics, identifying participants, preparation of

documents and presentations, etc.

12. Undertakes outreach activities, participate in the development of training workshops,

seminars, etc.; participate in and make presentations on assigned topics/activities.

Learning and Knowledge Management

13. Actively participate in the development and implementation of the Knowledge Management

Plan for ICT.

14. Oversee needs assessment, design and delivery of training programs including hosting

trainings and learning exchanges for ICT staff in Headquarters (HQ) and ICT management of

Country and Regional Offices.

15. Ensure effective process of collecting and disseminating lessons learnt from emergency

operations, simulation exercises, workshops, seminars or trainings.

16. Prepare regular documentation of achievements from the various programs, analyze and

develop various knowledge products including process documentation, lessons learnt, policy

briefs and for the best practices in improving ICT service delivery.

17. Coordinate and maintain the repository of all materials to enable cross learning and sharing.

18. Perform such other duties as may be assigned.

**Required Qualifications and Experience**:
Education
- Master’s degree in Information Communications and Technology, Business Ad