Information Systems Engineering Officer

**Purpose of the Position**:
The purpose of the position is to drive the productization of the existing platform services by providing architectural guidance for our platform services and best practices to ensure high customer value. The position will also require technical expertise to manage the systems used in the platform services, lead problem investigations and coordination and be the technical lead for projects related the platform services.

**Objectives of the Programme**:
The objective of the Centre is to provide trusted ICT services and digital business solutions to its Clients and Partner Organizations.

**Main duties and responsibilities**

The incumbent will work under the direct supervision and guidance of the Head, Infrastructure and Platform Management Unit (OPOI) within the Operations Division (OP) and in close collaboration with many other teams to engineer platform solutions that provides end-to-end value to our internal and external customers. This will require leading initiatives around security, availability, usability of the services using methods such as lean, agile, and continuous. The incumbent will be responsible for the following duties:
Project management and Planning:

- In collaboration and guidance from the Head of Unit, lead operational projects to improve security, resilience, and efficiency of the platform services
- Support project managers by providing planning information and estimates for project with platform activities and contribute to identify risks and mitigations during the implementation

Technical leadership and advice:

- Provide technical advice to the Head of Unit and technical guidance and support to the team and, under guidance from the Head of Unit, develop new strategies and identify courses of action to accelerate/improve delivery of services in accordance with direction received from senior management
- Provide architectural and operational guidance to new services and projects that relies on the platform services and products

Customers and partnerships:

- Under guidance from the Head of Unit, manage actively customer satisfaction to understand their technical concerns and ensure services meet the expected Service Levels
- In close collaboration and guidance from the Head of the Unit, build partnerships across UNICC (including Business Relationship Managers, Service Delivery Managers, Project Managers, and other Service Owners), with the customers and suppliers to continuously improve the services and products, and to identify new opportunities
- Build strong collaboration with operations team and service-desk to ensure efficient execution of activities related to projects, service requests, incidents, changes and problems

Innovation and Knowledge management:

- Keep abreast and promote the sharing and understanding of industry good practices, new trends and technologies and evaluate these for possible adoption or Using this knowledge, and in close collaboration with the Head of Unit, contribute to the transformation of the way that platform services are delivered and consumed

Processes:

- Strictly adhere to UNICC’s Change, Incident and Problem Management Establish processes for Capacity, Availability and Service Level Management, ensuring that all required processes are in line with agreed standards and that agreed metrics are in place and reported regularly and accurately; operating procedures should be standardised and documented to the greatest extent possible and automated wherever feasible

Other:

- Provide other ad hoc support either within the team or in other teams as required - this includes the participation in special projects or support to service delivery for short period of time on a part-time or full-time basis upon request from the senior management

**Recruitment Profile**

**Experience and Skills required**:
**Essential**:

- At least five (5) years of experience in managing and configuring systems related to platform service, including in one or more of the following areas:Managing and configuring operating systems (Windows and Linux) in large deployments

Managing identity management solutions, including participation in the creation and implementation of domain level security policies such as authentication mechanisms, password policies and rules, security policies, reviewing domain level rights and privileges
- Implemented security measures to reduce vulnerabilities and to harden systems
- Worked in an environment that has well defined IT Service Management processes
- Architected cost-effective systems solutions for physical and virtual servers, on-premises, and cloud IaaS, including benchmarking and performance analysis
- Experience in designing and transitioning platform services to operations
- Strong conceptual thinking, analytical and problem-solving skills to support operations in identifying root causes and identify ways to optimize the work
- General understanding of networking, network services, IT infrastructu