Senior ICT Officer

Job Identification (Reference Number): 18454

Position Title: Senior ICT Officer (Global Infrastructure and Security Operations)

Duty Station City: Valencia

Duty Station Country: Spain

Grade: UG

Contract Type: Special Short term ungraded (Up to 9 months)

Recruiting Type: Professional

Vacancy Type: Call for Applications

Initial duration: 9 months

Closing date: 02 February 2026

Introduction

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration

Internal and external candidates will be considered for this vacancy. For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), staff on Special Leave Without Pay (SLWOP), and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.

Context

The Senior ICT Officer (Global Infrastructure and Security Operations) will assume overall accountability and responsibility for the IOM Wide Area Network (WAN) and field focused Infrastructure operations. The Senior ICT Officer (Global Infrastructure and Security Operations) will be responsible for global IOM infrastructure and oversee the design, implementation, and management of the Global IT infrastructure ecosystem working with the vendors, other infrastructure team leads, Regional Information Management and Technology Officers, and mission ICT.

The Senior ICT Officer (Global Infrastructure and Security Operations) will possess a strong technical background, exceptional supervisory skills, and a proven record of ensuring the stability, security, efficiency of IT systems and services, and compliance to defined standards and norms.

Under the overall supervision of the Director/ Chief Information Officer and the direct supervision of Chief Technology Officer (CTO), the Senior ICT Officer (Global Infrastructure and Security Operations) will be responsible for global infrastructure and security operations ensuring efficiency in service delivery to the missions.

• Responsibilities: Supervisory:

The infrastructure and operations team is comprised of internal and external personnel with the objective of ensuring that IOM ICT field infrastructure is operational 99.99%. The role is critical in supervising skilled personnel with different skillsets ensuring that the unit works cohesively together. Main responsibilities include:

Execute the ICT strategic vision for the organization's global IT infrastructure, aligning it with business goals and growth objectives.

The Senior ICT Officer (Global Infrastructure and Security Operations) will lead and mentor a team of 5, IT professionals and consultants, providing guidance, feedback, performance management and professional development opportunities.

Foster a collaborative and high-performance culture within the IT infrastructure and operations team.

Create an environment that enables ease of collaboration with field ICT teams in relation to delivery of the ICT strategic vision.

Provide the CTO with confidence of the stability and predictable performance of the IOM infrastructure.

Infrastructure Operations:

Leads the delivery and operation of critical infrastructure across IOM and working with the Cloud lead, the candidate must evaluate emerging technologies and solutions to drive innovation and improve overall infrastructure efficiency. Main infrastructure responsibilities include:

Collaborate with stakeholders to identify infrastructure requirements, forecast capacity needs, and propose scalable solutions.

Maintains stable enterprise WAN and ensure that connectivity across IOM meets the basic minimum requirements for optimal performance of IOM enterprise applications.

Oversees on-premises data center operations including disaster preparedness and recovery for any residual infrastructure that may be left on-premise in missions that could not migrate to the cloud.

Oversee day-to-day infrastructure and security operations, including system monitoring, maintenance, upgrades, and troubleshooting to ensure high availability and performance.

Provide oversight for the mainstreaming of ICT support services in missions and ensure that mission personnel have the adequate skills and tools to function in the established target operating model.

Enforce operational best practices, security protocols, and compliance standards and manage infrastructure governance and support related policies, documents, procedures, and instructions to ensure the standardization of configuration and deployment of infrastructure across IOM.

Develop an infrastructure tool to enable ease of determining the equipment deployed in each IOM location to include all information required to support the IOM WAN and related services.

Develop procedures using tools and processes to monitor the IOM WAN and provide monthly reports on stability of the network.

Oversees the development and implementation of incident response plans to address technical issues, outages, and security breaches promptly and effectively and ensure that Business Continuity Plan (BCP) plans for all locations are documented.

Oversees coordination with cross-functional teams to resolve incidents while minimizing business impact.

Working with the ICT change management team, the candidate will oversee the configuration change management process, ensuring that all changes to the infrastructure are thoroughly evaluated, documented, and communicated to relevant stakeholders.

Develop and maintain detailed documentation on standard operating procedures, system configurations, and technical settings for internal team use, end user support, and other IS teams as needed.

Cybersecurity Operations

Maintains ecosystem hygiene and organizes to deliver rapid cybersecurity incident response to breaches, information leakage, infrastructure compromise, social engineering countermeasures in liaison with the Senior Information Security Officer (SISO). Overall Security Operations to include.

Provide oversight for vulnerability and patch management.

Provide infrastructure hardening and security baseline for all infrastructure and continuous improvement.

Working with the SISO oversee compliance to corporate policy regarding global infrastructure across all IOM offices.

Provide user account life cycle management, including creating, provisioning, securing, and deactivation of access and lead the design, implementation, and support of the identity and access management technologies and solutions.

Assist in efficiency improvements by recommending process changes as well as developing solutions to automate and orchestrate repeatable tasks for Identity Access Management (IAM).

Enable alignment of overall security governance as it relates to IAM with IT architecture governance.

Enforce organizational policies and procedures to ensure only authorized personnel have access to information in compliance with the Minimum Necessary Rules.

Support the enrollment of Multifactor Authentication (MFA), Single Sign-on (SSO) and oversee the development and deployment of Mobile Device Management (MDM) and Mobile Application Management (MAM).

Generate monthly reports to perform in-depth analysis and data collection for issues associated with IAM, this includes charge back data required for Basic Software License (BSL).

For systems and software applications in scope for IAM Team, reconcile discrepancies between access rights assigned and access rights required for users to perform job duties.

Qualifications: Education

Master's degree in Computer Science, Computer Engineering or related technical field from an accredited academic institution with seven years of relevant professional experience; or

University degree in the above fields with nine years of relevant professional experience; or

Relevant technical certifications combined with a minimum of 10 years' experience with IT infrastructure (systems and networks) may be accepted in place of an advanced university degree.

The following certification are required:

Cisco Meraki Solutions Specialist

Cisco Certified Network Professional – Enterprise

Cisco Certified Specialist – Enterprise SDWAN Implementation

Zscaler Digital Transformation Administrator

Certified Information Systems Security Professional

NIST Cyber Security Framework 2.0 Lead Implementer

ITIL 4 Foundation – will be an added advantage

Microsoft Certified: Azure Fundamentals – will be an added advantage

Microsoft Certified: Office 365 Fundementals – will be an added advantage

Accredited Universities are those listed in the UNESCO World Higher Education Database.

Experience

A minimum of 7 years proven and demonstrable and progressive experience in IT infrastructure management, with a focus on operations and supervising skilled IT professionals, engineers and technologists;

Eight year experience in IT Infrastructure and Security enterprise architecture would be an added advavantage;

Demonstrated ability in managing diverse teams of IT professionals working in hybrid format of remote and in-office is a basic requirement;

Demonstrated ability to collaborate effectively with cross-functional teams and manage vendor relationships; and,

Knowledge of incident, change and configuration management as applied to IT Service Management. Foundation level certification in ITIL is highly desired.

Skills

Strong supervisory, project management and analytical skills with capacity to understand business and IT architecture requirements and translate them into technical solutions;

Candidate must be skilled in project management and posses and understanding of industry standards in systems analysis and technical design;

Candidate must have proven capanility in producing technical, functional and user documentation;

Must have the ability to build teams in a multicultural environment and to work effectively with colleagues from different professional background;

In depth and advanced knowledge of TCP/IP protocol, WAN and LAN Technologies, Virtual Private Networks and network management, security and documentation;

Advanced knowledge of Cisco Meraki network devices – including firewalls, switches, wireless and IOS Devices. Professional Cisco Certification advantageous;

Strong knowledge of virtual private networks and implementation of Zscaler technologies;

Proficiency in SASE implementation and ability to lead implementation of Zero Trust;

Analytical mindset with the ability to solve complex technical challenges; and,

Excellent supervisory, communication, and interpersonal skills.

Languages

IOM's official languages are English, French, and Spanish. All staff members are required to be fluent in one of the three languages.

For this position, fluency in English is required (oral and written). Working knowledge of an official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.

Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.

Required Competencies

IOM's competency framework can be found at this link . Competencies will be assessed during the selection process.

Values - all IOM staff members must abide by and demonstrate these five values:

Inclusion and respect for diversity : Respects and promotes individual and cultural differences. Encourages diversity and inclusion.

Integrity and transparency : Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

Professionalism : Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Courage : Demonstrates willingness to take a stand on issues of importance.

Empathy : Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators

Teamwork : Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

Delivering results : Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.

Managing and sharing knowledge : Continuously seeks to learn, share knowledge and innovate.

Accountability : Takes ownership for achieving the Organization's priorities and assumes responsibility for own actions and delegated work.

Communication : Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Notes

Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

For this staff category, candidates who are nationals of the duty station's country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.

IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.

IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.

IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here ). The online tool also allows candidates to track the status of their application.

Only shortlisted candidates will be contacted.