Italian Scheduling

hace 5 días

Barcelona, España Teleperformance Spain A tiempo completo

Teleperformance Spain is looking for a group of highly-skilled professionals to join our team.
You would be working on behalf of our client, a world-renowned leader in the field of life sciences known for their high quality research products. Their wide product range offers solutions for different types of laboratories.

**Main Responsibilities**:

- Working on providing clients queue, schedule maintenance appointments between Field Engineers and end customers
- Ensure parts ordering is done in advance to ensure job deliverables
- Coordinate with various internal departments on query resolution from Scheduling/Field/Customer/Sales (if needed)
- Scheduling Field/Customer/Sales (if needed) communication for the tasks assigned
- Keeping the customer informed about the schedule at all times and ensuring the customer is contacted in case of any rescheduling
- Registering all the customer interactions and status in CRM

**Requirements**:

- Experience in data management.
- Native/advanced level of Italian.
- B2 level of English or higher.
- Experienced user in CRM.
- Quick to learn new processes and tools.
- Good verbal and written communication skills in appropriate language.
- Motivation & personality for seeking customer satisfaction and resolution.
- Ability to take initiative, prioritize, and manage time effectively.

**Benefits**:

- A full-time position with working hours from Monday to Friday from 9am to 6pm.
- Salary: 19.000€ gross/year + 1.800€ gross/year attendance bonus
- Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
- Considerable investment in employees and their career development (including product, sales, and personal skills development training).
- Working environment that is modern and bright with a dynamic and multicultural atmosphere.
- Remote work (From Spain)

Contratto di lavoro: Tempo pieno

Sede di lavoro: Di persona

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