Customer Service Representative with High Level of
hace 4 días
Who we are
CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.
CPM International celebrates diversity We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture
Our Client
**We Care**: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service.
**We´re Curious**: Proactive approach to problem-solving and a “can do” attitude.
**We Achieve Together**: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets.
Tasks
What you will be doing?
- Working collaboratively with consumers to answer product information requests and resolve queries in a skilful and professional way
- You can put yourself in our customers’ shoes, analyse their problems and offer them individual solutions
- Developing a sound understanding of the products and services offered by our client
- Embrace our company values and act as a brand ambassador
**Requirements**:
What skills & experience will you bring to us?
- A fluent level of German with exceptional grammar and spelling skills
- High level of English (Both written and spoken)
- A genuine passion for delivering outstanding customer service
- Ability to deal with sensitive calls with empathy
- Strong administrative skills with a keen eye for detail
- A professional outlook and proactive approach to problem solving
**Benefits**:
What do we offer?
- Start date: ASAP
- Contract: Temporary, 3 months contract (1-month probation period)
- Full time: (39 hours/week)
- Working days/Hours: Monday to Thursday from 9:00am to 6:00pm and Friday from 9:00am to 5:00pm
- Salary: €18000 gross per year
- Bonus: €400 gross by reaching 3 months without sanctions
- Incentives: Top performance incentives
- Holidays: 2 accrued days per month / 24 calendar holidays per year
- Paid bank holidays + 1 extra day in lieu
- Hybrid model: 4 days per month at the office, the rest working from home
- Training: 2 weeks of full-time training based in the office
- Office location: Barcelona (La Sagrera)
**Other Benefits**:
- Best-in-class people engagement activities and programs
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment
- Employee Assistance Program - Free, confidential, and impartial guidance and support
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation
- Option to sign-up for Discounted Private Health Insurance
- Referral Program - Bring a friend and get a referral bonus.
- Access to LinkedIn specialised training & courses.
Ready to Make a Difference?
- Showcase your talent: Share your CV highlighting achievements and responsibilities.
- Be you: No need for photos, age, marital status, or gender.
We're excited to meet you
\#wecare#wearecurious#weachievetogether
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