Customer Service Representative with High Level of
hace 2 días
**¿Dónde trabajarás?**:
Our client is an industrial USA company present worldwide. This is providing highly technological solutions of air filtering.
**¿Qué harás?**:
- As a Customer Service Representative your key responsibilities will be:
- You will handle customers’ purchasing orders, by using a mix of different technologies and processes, and ensure effective service and administrative support for the assigned customers, following compliancy regulations.
- You will provide delivery commitment to customers and follow-up on order activity, to alert customer and sales team in case of discrepancies
- You will perform Inbound and outbound communication with our customers/suppliers and within the organisation
- You will provide necessary shipping and quality documentation to facilitate shipments and collections of the goods
- You will handle new customer and supplier requests creation, and local purchasing tasks, manage invoice creation and corrections and return of the material activities
- You will escalate customer complaints across several communication channels
**¿A quién buscamos?**:
- You are the person we are looking for if:
- You have higher education or bachelor’s degree with administrative and/or commercial orientation or equal through experience
- You have a Native level of Italian and an Advanced level of English
- You have at least 1 or 2 years’ experience in administration/customer service/logistics
- You have working knowledge of MS Office packages and Oracle R12. Knowledge WorkDay, E-commerce, web-portals and EDI is an asset
**¿Qué ofrecemos?**:
- What we offer:
- Be part of a leading organization with +100 years of experience and over 14.000 employees
- International work environment and internal growth opportunities
- Competitive salary and a permanent contract
- Monthly activities organized by our employees
- A permanent full-time job of 40 hours per week
- WFH policy to be applied; after 3 months of trial period
- Schedule: 8 - 17h (1h flexibility), from Monday to Friday and 3 days of telework per week (after the initial training at the office for 2 months)
- Training
- Shuttle bus from Plaza España (BCN) to our office (Terrassa)
- Social benefits after one year seniority (health, dental and life insurance) on the top of your salary
- Great workspace with a terrace to enjoy during your breaks
**¿Necesitas + info?**:
Laura Maso Seguí- (+34) 93 231 00 00 (Ext. 132)
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