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Customer Service Agent with French
hace 2 semanas
**FUNCTIONS**:
Responsabilities:
1. Manage customer service activities to ensure excellent service:
a. Create / monitor Sales order fulfillment to ensure order accuracy and forecast alignment.
b. Follow up order status, delivery, pick & pack, invoice and documentation.
c. Solve issues related to orders from Order Entry to Invoice and cash collection.
d. Provide information to customer (external and internal) about OTB processes and status.
2. Work closely with Supply Planning, Distribution and Finance to achieve objectives and plans.
3. Support Sales & Marketing to achieve sales plans, keep information up to date to share and validate.
4. Coordinate databases (Customer & material master etc) are correct to avoid complaints, returns and credits due to wrong data.
5. Support customer requests, act as a central contact for any question.
6. Participate and engage in continuous improvement efforts to drive order process quality and efficiency.
**Requirements**:
- Bachelor’s Degree preferably in business/ or supply chain management plus 3 -5 years’ experience.
- Customer service knowledge.
- Skills in Microsoft Office.
- SAP knowledge of SD module or JDE.
- Fluent in French and English language.
We are looking for someone with strong analytical capability and attention to detail, willingness to work difficult tasks through to completion and with the ability to collaborate with other departments to reach a common goal. Someone with strong understanding of Supply Chain principles.
