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Customer & Handling Service Agent - Barcelona
hace 2 semanas
At **Vueling**, we love things to happen. We always try to go one step further and do it better. More than a job - it's a way of life.
That's why we work together as a team made up of talented and passionate people, collaborating, supporting and complementing each other.
We are one of Europe’s leading low-cost airlines, with special relevance in the Spanish domestic market, as well as in France and Italy.
**Job Purpose**
The purpose of this position is responsible to sell commercial products on demand by our customers at the airport, respond to inquiries, manage complaints, troubleshoot significant customer service problems and provide general information regarding commercial products and transactions as well as operational policies and procedures.
They will be, also, providing assistance H24/365 to our handling provider to solve and manage different situations, such as:
**Main Accountabilities**
- BCN Customer Service & Handling Support Office Agent are accountable for Assist customers at the airports.
- BCN Customer Service & Handling Support Office Agent are accountable for assists and managing commercial requirements such as adding products on demand by our customers at the airport.
- BCN Customer Service & Handling Support Office Agent are accountable for resolving doubts related to specific bookings, for example residents or fraud, etc.
- BCN Customer Service & Handling Support Office Agent are accountable for responding inquiries, complaints, troubleshoot that may affect our customers at the airport.
- BCN Customer Service & Handling Support Office Agent are accountable for providing information regarding commercial products and system transactions as well as Ground Operations policies and procedures.
- BCN Customer Service & Handling Support Office Agent are accountable for controlling all procedures are implemented according to Vueling standards.
- BCN Customer Service & Handling Support Office Agent are accountable for cooperating with VAS Team and Ground Operations Team.
- BCN Customer Service & Handling Support Office Agent are accountable for giving support to any internal department that requires their support.
- BCN Customer Service & Handling Support Office Agent are accountable for completing call notes, reports and updating them in the system.
**Education**
High school diploma or equivalent.
**Experience**
2 years’ experience in airports and/or customer service working environments.
**Competencies**
- High standard of external and internal customer service.
- Passion for service delivered with care
- Drive for results
- Team working
- Organized
- Commitment
- Decisive
- Dynamic and enthusiastic
- High motivation
- Ability to handle stressful situations appropriately.
**Languages**
English: C1 (B2 is absolute minimum requirement).
**Other**
- Experience in dealing with awkward situations
- Good computer skills
- Good multi-tasking skills
- Ability to work with others in a close manner
- Knowledge of Ground Operations policies&procedures, commercial and customer policies and Vueling principles
**Location**
Barcelona
**Level**
Individual Contributor 6
**Our benefits**
Every single person who works with us is unique. And we want your experience of working at Vueling to be just as unique. Our employee benefits include staff travel, discounts, flexible working model and much more Want to learn more? click here
We have won the award for the “**Best Low-Cost Airline in Europe 2021**” at the Skytrax World Airline Awards, the world’s largest annual airline passenger satisfaction survey. We will continue to work hard to always offer the best customer experience
