Customer Support

hace 2 semanas


Malaga, España Webhelp A tiempo completo

**Location**
- Benalmadena, Spain**Language**
- Swedish***

**Description**:
The advisor is responsible for the handling of technical customer contacts for a variety of products mainly inbound via different communication canals. He/she must give information in a practical and clear manner within the set parameters. This advisor must also answer questions concerning specific procedures and services.

**Main tasks**
- Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions.
- Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems.
- Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered.
- Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position.

**We offer**
- Full-time (39 hours/week)
- Long term contract
- Schedule: from Monday to Friday 09:00 - 18:00
- Salary: 18,400 Euros gross/year+ up to 1,800 Euros gross/year in bonus
- Opportunity to join an international company
- Start date: Immediate.
- 23 working days of paid annual leave (generated on the basis of the calendar year and in proportion to time worked)*

**Requirements**:

- Native level speaker of Swedish
- Fluent in English
- Supports a minimum of two languages fluently both written and spoken
- Enough understanding of the English language to follow training.
- Preferably with a completed ICT training.
- A strong technical affinity, experience in technical field is a plus
- Knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.)
- A good understanding of the MS Office environment is essential.
- Good telephone etiquette.
- Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment is beneficial.- The period of holiday entitlement is fixed by mutual agreement between the company and the employee

RRQ23-000891-1-SWEDEN


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