German Customer Service Representative

hace 2 semanas

Barcelona, España Pierce A tiempo completo

Pierce is one of Europe’s most successful online retailers. We are growing rapidly and we are currently looking for Customer Service Representatives in Barcelona, Spain, where we have opened a brand new Customer Support office near Sagrada Familia. The team there will provide great customer service for most of our European markets and we expect it to continue to keep expanding.

Customer Service Representative will have the critical task of supporting Pierce customers. Our clients not only expect great products at the best prices, they have come to know us as friendly motorcycle experts who love to help people who enjoy riding. The team will support the multi-site operation with responsibility for ensuring customer satisfaction globally and across multiple brands and markets. You will receive great support from our dedicated and experienced management team.

We are passionate about riding motorcycles and have an exciting program for employees who want to learn to ride or get more involved in motorsport.

SKILLS \& REQUIREMENTS

**Knowledge, skills & abilities**:
**You have excellent oral and written communication skills in**: German but also in English.

You’re patient, empathetic and passionately communicative. You can put yourself in the customer's’ shoes and advocate for them when necessary.

You can balance the customers' needs with the needs of our business.

You have strong problem solving and analytical skills. Pay attention to details and clearly communicate and share solutions with customers and with your colleagues

You bring a can-do attitude, are solution oriented and have a positive mindset

You have a high level of computer literacy

Previous experience in Customer Service in a fast-growing online retail environment is considered a plus, as is any affinity with motorcycles

Essential duties & Responsibilities

You will act as a liaison between Pierce and our customers, resolving with accuracy and efficiency questions or issues that any emerging questions or issues that our customers might face with accuracy and efficiency
Your goal is to ensure excellent service standards, to respond efficiently to customer inquiries and to maintain high customer satisfaction

**Specific day-to-day tasks will include**:
Answering inquiries and questions by mail and chat only according to Pierce standards (no phone)
Handling return cases in an effective way
You will also capture customer feedback and use that to identify potential improvements in our current processes, systems and procedures

  • (German) Customer Service Representative

    hace 5 días

    Barcelona, España Eugenia Talent A tiempo completo

    (German) Customer Service Representative About the job (German) Customer Service Representative Location:Barcelona, SpainAbout the Company: Are you ready to launch your international career with a globally renowned company that prioritizes its employees?Join a dynamic and multicultural team in Barcelona ! Work in a cutting-edge environment focused on new...

  • German Speaking Customer Service Representative

    hace 5 días

    Barcelona, España Lingo-nova A tiempo completo

    German Speaking Customer Service Representative - Porto (On-site)Join to apply for the German Speaking Customer Service Representative - Porto (On-site) role at Lingo-novaBase Pay RangeLocation: Porto, PortugalWork Model: OnsiteWorking Hours: Monday to Sunday: 06:00 – 21:00 (Rotative shifts)2 rotative days offRole OverviewAs a Customer Service...

  • Customer Service Representative with German

    hace 5 días

    Barcelona, España Kennametal, Inc. A tiempo completo

    **Customer Service Representative with German** As a Customer Service Representative (CSR), you will be responsible within the Metalcutting Demand Generation Team for the support of new/existing customers. The scope of your role will include all services focused on customer care and improving customer loyalty in the long term. The customer experience...

  • Customer Service Representative with German

    hace 3 días

    Barcelona, España Kennametal, Inc. A tiempo completo

    **Customer Service Representative with German** As a Customer Service Representative (CSR), you will be responsible within the Metalcutting Demand Generation Team for the support of new/existing customers. The scope of your role will include all services focused on customer care and improving customer loyalty in the long term. The customer experience...

  • Customer Service Representative

    hace 1 día

    Barcelona, España Eugenia Talent A tiempo completo

    **Location**: Barcelona, Spain **Job Overview**: Are you ready to take the next step in your career? Join a global leader in technology and services, helping top brands improve their businesses across 70+ countries. As a **Customer Service Representative** based in **Barcelona (on-site)**, you’ll play a vital role in industries like technology, finance,...

  • Customer Service Representative

    hace 2 semanas

    Barcelona, España JUJUR A tiempo completo

    Position: German Customer Service Representative Location: Barcelona, (Hybrid as long as there already) Schedule: Working days/Hours: Monday to Friday - 9 am to 6 pm (one short day) Employment type: Full-time Remuneration: Base salary. Your role will see you being responsible maintaining our client's reputation for having the best customer service in...

  • Customer Service Representative

    hace 2 semanas

    Barcelona, España Netenders Holding A tiempo completo

    Are you passionate about e-commerce and driven to provide exceptional products and services to customers worldwide? Look no further! NETENDERS is currently seeking a highly motivated **Customer Service Representative** fluent/native in **GERMAN **to join our dynamic team. If you thrive in diverse cultural environments and are seeking an exciting opportunity...

  • Fashion Customer Service Representative

    hace 2 semanas

    Barcelona, España Teleperformance Spain A tiempo completo

    Teleperformance Spain is looking for **Customer Service Representative**s, eager to work for a leading Fashion Brand headquartered in **Barcelona**. **Responsibilities** - Receive incoming telephone calls from new and existing customers - Manage customers' orders, changes and returns of products and/or services according to ensure timely and accurate...

  • Customer Service Representative

    hace 2 semanas

    Barcelona, España Netenders Holding A tiempo completo

    Are you passionate about** e-commerce** and driven to provide exceptional products and services to customers worldwide? Look no further! **NETENDERS** is currently seeking a highly motivated **Customer Service Representative fluent/native in German**to join our dynamic team. If you thrive in diverse cultural environments and are seeking an exciting...

  • Customer Service Representative

    hace 2 semanas

    Barcelona, España Webhelp A tiempo completo

    **Customer Service/Support** **Location** - Barcelona, Spain**Language** - Danish*** **Description**: In this dynamic role, you'll interface with customers via inbound/outbound calls and/or via the Internet. This position is onsite in our beautifully renovated facility in **Barcelona **and provides service support and resolution of routine problems regarding...