Customer Service Representative

hace 2 semanas

Barcelona, España JUJUR A tiempo completo

Position: German Customer Service Representative

Location: Barcelona, (Hybrid as long as there already)

Schedule: Working days/Hours: Monday to Friday - 9 am to 6 pm (one short day)

Employment type: Full-time

Remuneration: Base salary.

Your role will see you being responsible maintaining our client's reputation for having the best customer service in the online travel agency business. As the face of the company, your missing will be to create a world class experience for every single one of your customers

**DUTIES AND RESPONSIBILITIES**:

- Converting new customers/users into loyal customers, keeping engagement high, by being able to demonstrate tenacity and the will to get ahead of conflicts.
- Ensure customer satisfaction and provide professional customer support
- Identify when the issue should be re-assigned to another department
- Collaborate with other agents or teams in case of more complex cases
- Document each action taken in a CRM system in detail.

**REQUIREMENTS**:

- Native or proficient French language with fluency in English (B2 or above)
- Previous travel or reservation experience
- Possession of excellent writing and verbal communication skills to simplify technical language for non-technical users
- Good disposition to work in a customer service environment
- Good listening skills and ability to empathize with others
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution.

**OFFER**:

- Excellent remuneration package based on experience, skills and performance
- Dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to reach your full potential

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