IT Helpdesk Support Technician

**About Paack**
Paack is an avant-garde technology start-up in the logistics sector. It was founded in 2015, and since then, the company has experienced strong global growth it currently operates in 70 cities across different countries such as Spain, the UK, France, and Portugal. Our success is backed by renowned European investors.

We believe the future of e-commerce deliveries is a customer-controlled system that schedules the distribution according to clients’ preferences. Additionally, our approach blends the last mile delivery experience with an environmental-friendly service. Paack wants to establish a combination of the two as the new market standard. Hence, we ensure clients receive their parcels in a time that suits them while contributing to sustainability.

Our product ecosystem was designed in-house, allowing technology and operationality to integrate perfectly, delivering parcels more efficiently. This results in unprecedented outcomes, offering our retail clients a competitive advantage whilst reducing the impact of their carbon footprint. Due to previously mentioned reasons, some of the best retailers (Amazon, Inditex Group (Zara), H&M, El Corte Inglés, etc) have chosen Paack as their exclusive partner.

Our team of Paackers is multicultural, multilingual, and highly qualified. We enjoy the challenges of scaling a global technology and logistics business, facing them with ambition.

Following our corporate values**: We Care**, **We Thrive**, **We Innovate**, Paack is looking for inspiring people, people who love to grow exceed expectations, and challenge the status quo.

Paack is proud to be an equal opportunity workplace, committed to promoting a diverse and inclusive workplace.
**Our team**

The IT team has a flat structure. The IT team works within the technology department and is comprised of three awesome people. We all work to help each other and give each other support where needed.

**About the job ‍‍**

We are looking for dynamic, curious, and creative IT Helpdesk Technicians to join our IT team. We are looking for one IT Helpdesk Technician in **Barcelona and Madrid**. You will interact with all functional departments and provide support where needed.
- You will occassionally be expected to travel occasionally to our warehouses distributed throughout the country._

Main responsibilities:

- Provide support with troubleshooting and help solve issues incoming from our ticket system.
- Help document processes and make sure they are updated
- Keep track of employee accesses to internal/external systems, handle on/off-boarding tasks.
- Onboard employees for use of company accounts and appropriate access to systems.
- Update assigned tickets and continuously coordinate necessary work
- Provide follow up to the end-user on the status of the problem until resolution
- Escalate the problem as required
- Provide IT equipment and setup.
- Deploy devices to end-users, assist with basic enterprise-level management configuration and troubleshooting.
- Update assigned tickets and continuously coordinate necessary work.
- Ad hoc tasks

**What are we looking for?‍‍**

We are looking for someone who can handle multiple tasks at once, someone who is good with people, and someone who thrives in fast-growing companies.

The main requirements for this role are:

- First-line support experience in a team or a helpdesk.
- Laptop / Desktop support
- Network administration & troubleshooting
- Detail-oriented and well organized
- Ability to multitask
- Basic knowledge of software/hardware.
- Knowledge of working with Windows. MacOS is a plus.
- Troubleshooting skills (hardware devices, specific apps, etc).
- Ticketing systems experience.
- Able to work with a team as well as independently (Proactive)
- Excellent customer service skills
- English and Spanish are required. Other languages are a plus.

**Why Paack?**

Because to lead the online market delivery revolution we need enthusiastic, energetic, and committed people. People, who also bring strong expertise in their professional area and have a learning mindset.

If you commit to bringing all the above, we do commit to:

- A great project in a fast-growing start-up, which is revolutionizing last-mile delivery in major European cities (London, Paris, Madrid, Barcelona, Lisbon, etc).
- A place where you'll grow and build a successful career being part of a unique Team, both human and professional.
- Collaborative work environment, we are passionate about new ideas and suggestions.- Very experienced people to work with. We want you to feel inspired by us, and us inspired by you.
- Flexible and fully remote work schedule.

**Next steps**

Sounds like a fit? Come and join our growth. If you believe you can thrive in this role, please submit your CV and any accompanying materials by completing the below.