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Customer Service Dach
hace 3 semanas
Company Description
BIC® products are known and appreciated all over the world for their quality, their affordability and ease of use. The ballpoint pen, the pocket lighter, the one-piece shaver are all part of the daily lives of millions of consumers. These products make BIC® one of the best known international brands, present in 3.2 million retail outlets, in more than 160 countries.
As we explore the tremendous opportunities ahead, we have a need for dedicated and dynamic employees to help build our team. With a strong commitment to encouraging future and current team members to “Unlock the Best You” the BIC People Promise reinforces the principle that people are at the heart of its business success. BIC is committed to its team members and to the promise of helping them unlock their full potential.
**Job Description**:
As **Customer Service DACH**, you will take care of our customers’ pre-order, during-order and post-order experience, ensuring that customers receive an optimum service to maximized customer retention and in turn, maximized sales. As such, you'll be responsible for:
**CUSTOMER & ORDER MANAGEMENT**
- Creation and update of customer accounts.
- Order introduction following correct procedures depending on order characteristics.
- Management of the full order process from order entry, through to production until delivery (incomplete orders, graphic doubts, order modifications, chase OK artwork, chase credit issues, lack of stock, delays, resolve overdues, shipping incidents).
- Management of customer complaints.
- Database maintenance to ensure quality of all customer information registered in systems.
**SALES**
- Management of customer quotations.
- Management of requests and opportunities, communicating customer needs effectively to other internal departments to be able to respond to customer’s requirements in a timely manner.
- Customer advisory role to offer product and service solutions.
- Supporting sales by proactively offering key products during customer contact.
**Qualifications**:
- Bachelor degree or equivalent
- Fluent in French and English
- Previous experience in customer service
- Tech-savvy: experience with Salesforce and MS Office
- Proactive, organized, goal-oriented
- Very good communication skills
- Problem-solving attitude
Additional Information
BIC Corporation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected Veteran status, age, or any other characteristic protected by law.
