German Speaking Customer Support Agent

hace 7 días

Malaga, España Brite A tiempo completo

Brite Payment Group is an exciting and fast-growing second-generation challenger in the European payment space. Allowing consumers to make payments using their bank accounts, Brite employs state-of-the-art open banking technology to process instant payments across Europe across a wide range of verticals. With connections to many of the continent’s largest banks, consumers and merchants receive their funds instantly, making online payments safer and more convenient than ever.

**Responsibilities**
Brite is growing and so is our need for new team members for our customer support team in Málaga. At Brite, you will be an essential part of our support team and the majority of your time will be dedicated to interacting directly with our customers and ensuring a great experience with Brite. You will work closely with several teams internally, mainly tech and merchant solutions and help improve our product. We believe you have experiences from similar positions within payments or tech companies and are willing to learn more. Thereto enjoy taking on new challenges, putting the customer first, and having a positive mindset, which are skills we are looking for.

**_Required skills_**
We believe you:

- Have broad experience in customer support
- Take responsibility over the work area and ensures customer satisfaction across all touchpoints
- Communicate professionally and are fluent in English and German
- Will be part of improving internal processes where and when needed including documentation
- Are willing to constantly learn about a changing and developing technical product in a growing organization
- Are able to work weekends and bank holidays
- Have the ability to operate and execute in a highly ambiguous and fast-paced environment

**_
Preferred skills_**
- A positive and friendly attitude
- Adaptability to changing situations
- Communicates professionally and is fluent in English and German
- Experience in Customer Support within the Payments industry
- Experiences from working with Zendesk, Jira and similar tools

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