Key Account Management Intern

**About Ukio |**: We are one of the most promising startups of 2025 with headquarters in Spain. We were founded in Barcelona, and since then, we've expanded to include offices in Madrid, Lisbon, Berlin, and Paris. This is only the beginning as we've got our sights set on spreading to the rest of Europe and later to include other continents as well. Ukio's mission is to empower individuals to live where they want, when they want. We do this by disrupting the traditional residential real estate market, providing fully furnished and artfully designed apartments for stays starting at one month. We remove all the hassle around finding a rental with no long-term contracts, security deposits, broker fees, moving/buying furniture, etc., giving choice and flexibility to allow people to plant their roots anywhere. Backed by Europe's best Venture Capital firms, this year will be vital in our growth as we look to further build out our team, further establish ourselves in our current markets, and expand our reach into multiple new markets. We are currently ranked in the top 10 startups in Spain by Linkedin, and we have successfully raised a Series A investment round of €27 million that will help propel our growth throughout Western Europe and bring us closer to reaching our goals. **Our culture |**: We honor diversity, compassion, and honesty above all else in our team. We’ve already got a great mix of dedicated, collaborative, and results-driven people and are looking for more like minded folks to join our team. In true startup fashion, we always embrace the unknown and grant full autonomy to our team members to act as the owners of their projects and tasks. We are creators who embrace dynamic environments and take on and build up projects from scratch. Our team is composed of everyone from foodies to athletes, adventure seekers to art buffs. We know fun, and we always have a team event on our calendars, so are you ready to join us? **Role |**: **Responsibilities |**: Administrative Assistance: - Assist the key account management team with various administrative tasks. - Help maintain and update client databases and records to ensure accuracy and completeness. Handling Issues and Complaints: - Log with in our CRM the guest contacts and help resolve maintenance problems (e.g., Wi-Fi not working, heating issues). - Escalate technical or complex issues to the appropriate team (maintenance, operations, etc.). - Follow up to ensure the guest is satisfied after a problem is resolved. Ticketing and Client Management of KAM accounts: - Answer questions about bookings, services, check-in/check-out procedures, and apartment features - Provide timely and friendly responses via: - Phone: Assist with urgent matters like access issues, location confusion, or service requests. - Live Chat/WhatsApp: Offer real-time support for quick concerns. Documentation and Process Management: - All contacts need to be documented within our internal CRM Hubspot, to ensure that we have visibility of the guest requests. - Keep Standard Operating Procedures (SOPs) and Notion pages updated with the latest processes and information. **About you |**: - You are currently studying and able to enroll on an internship agreement - You like working with guests and you have a "solution orientated mindset" - C1 Spanish level and C1 English level, any additional languages are very welcome. - Attention to detail and a commitment to maintaining high-quality standards - Organized, able to follow up processes and to deliver fast follow-up - Excellent communication and interpersonal skills - Comfortable in working with cross-functional teams - Able to put pressure on stakeholders for fastest resolution - Previous experience in hospitality, property management, or related field is a plus **Ukio's life benefits |**: - Team buildings and office events - Transportation card (transportation coverage for role that have traveling needed for their work tasks according to the internal policy) - Breakfast at the office, fruits, nutrition bars, free coffee/tea and popcorn - An amazing internal culture and no dress code - International working environment with many different nationalities **Sky's the limit for us. We're here to revolutionize your life. Be part of this revolution