Technical Support Exec

hace 1 semana

Barcelona, España Dow Jones A tiempo completo

Job Description:

- Be a liaison for integrators during the installation of Dow Jones Factiva products and solutions.
- Communicate best practices to customers using Dow Jones Products and Services.
- Work with customers to troubleshoot and resolve technical issues.
- Provide operational support for Dow Jones API’s and Web Services.
- Perform investigation and analysis to solve problems and escalate issues to product management and development.

QUALIFICATIONS:
Required
- Knowledge of networking or communication protocol including HTTP, FTP, and other common protocols
- High level understanding of how to troubleshoot network connectivity issues related to a customer’s network infrastructure.
- Excellent verbal and written communication skills with ability to explain complex products and technical issues in a level appropriate to the audience.
- Ability to assimilate complex product knowledge and identify appropriate solutions.
- Ability to effectively adapt to a changing work environment and structure.
- High degree of professionalism. Sets high standards of performance; assumes responsibility and accountability for successfully completing assignments
- Customer Focus required. Ability to make customers (internal & external) and their needs a primary focus of one’s actions; develop and sustain productive customer relationships.

Preferred
- Minimum 3 years Customer Service /Technical Support experience in a call center environment.

Desired
- Experience working with XML and Relational Databases.

Dow Jones, Making Careers Newsworthy

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. EEO/AA/M/F/Disabled/Vets.

Business Area: PRINT & ENT SVCS - CUSTOMER SERVICE

Job Category: IT Administration/Support Group

Req ID: 31731

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