Technical Support Associate

hace 16 horas

Barcelona, España Flowbox A tiempo completo

Flowbox enables brands in all industries to fuel their growth with tools to gain authentic content and maximize the customer experience.  Technical Support Associate – Barcelona We are looking for a curious, resourceful, and detail-oriented Technical Support Associate to join our growing Tech and Product team in Barcelona. Flowbox is a fast-scaling SaaS company founded in 2016. Our platform enables brands to collect, manage, and publish User Generated Content (UGC) across their marketing and E-commerce channels. Earlier this year, Flowbox acquired the Danish company Dreaminfluence, a leading influencer marketing platform. Post-acquisition, Flowbox now serves more than 1,000 customers, reports close to €9M in ARR, and employs over 60 people across offices in Stockholm, Barcelona, Amsterdam, and Copenhagen. About the team You will be part of our Tech and Product organisation , working closely with Engineering, Product Management, and our customer-facing teams (Customer Success, Support, and Sales Engineering). The Technical Support team’s mission is to ensure Flowbox runs smoothly for every client, resolve technical issues efficiently, and strengthen the overall quality and reliability of our platform. This role is central to bridging customer insights with our technical roadmap and ensuring a seamless experience for users implementing or running Flowbox on their sites. Your mission You will serve as a critical link between our clients, internal teams, and our development organisation. You will diagnose issues, troubleshoot technical behaviours, document bugs, and work with Engineering to ensure problems are resolved effectively and permanently. What you will do A regular day will include: Handling and resolving technical queries from internal stakeholders (mainly CS) and occasionally from clients Analysing implementation setups, embed codes, scripts, and integrations to ensure Flowbox is properly configure Investigating technical issues using logs, dev tools, tests, and reproduction steps Filing clear, structured bug reports and supporting our developers with the right context Maintaining and expanding our technical support documentation and playbooks Collaborating with our Technical Support Lead to improve processes, tools, and knowledge base Supporting implementation best practices across different E-commerce platforms and CMS setups About You At Flowbox, we value soft skills over hard skills. To thrive in this role, you should: Be structured, organised, and proactive Be a fast learner with strong analytical capabilities Be comfortable explaining technical concepts to non-technical people Have basic knowledge of HTML, CSS, and JavaScript ; experience with browser DevTools is a strong plus Have experience in a similar technical support or implementation role (valued but not required) Communicate clearly in writing and verbally in English This role requires constant interaction with internal teams and sometimes with clients, so strong communication skills and patience are essential. What will you learn?

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