Theme Parks Agent

hace 1 semana

Mallorca Illes Balears provincia, España Hotelbeds A tiempo completo

Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:
Purpose of Role

This role is responsible for executing and optimizing the operational services for Theme Parks in Europe and MEAPAC, with focus in OM protection and focus in improving our Customers´ and Suppliers experiences and therefore, their satisfaction and our business efficiency

Accountabilities- Load Theme Parks products in all platforms/distribution channels, with complete & accurate availability, content, rates, in the appropriate languages according to product and market strategy- Proceed with the end-to-end process to ensure loaded contracts are correctly reflected in our distribution channels in terms of availability, rates & content- Working with supplier’s assistance (e.g., booking modifications, rejected bookings, check missing info, offline quotations, sales support ) and work when needed with the CRC and Sales to improve our Customer´s Satisfaction.- Supplier’s complaints/issue resolution, ensuring effective response to clients claims meet SLA deadlines and feedback is provided to the business in order to develop/improve products & services, ensuring specialization per product line, sourcing methodologies & geographies

Key Challenges- Navigating the challenges associated with the technical issue and finding solutions to avoid the impact of the issues- Communicating regularly with other teams- CRC support and mistakes review to reduce negative impacts generated by wrong actions

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

  • Excellence Support Agent

    hace 1 semana

    Mallorca, Illes Balears provincia, España Hotelbeds A tiempo completo

    Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators,...

  • Reservations Agent

    hace 2 semanas

    Mallorca, Illes Balears provincia, España IHG A tiempo completo

    **About us** About Us** Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. **Why We're Here** We...

  • Guest Experience Agent

    hace 2 semanas

    Mallorca, Illes Balears provincia, España Kimpton A tiempo completo

    **ABOUT US** Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. **HOW WE'RE DIFFERENT** Our San...

  • Booking Agent- Native Dutch

    hace 4 días

    Mallorca, Illes Balears provincia, España Hotelbeds A tiempo completo

    Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators,...

  • Front Office Agent Wellness

    hace 3 días

    Mallorca, Illes Balears provincia, España Kimpton A tiempo completo

    **About Us** Kimpton Aysla Mallorca is a sanctuary of calm and well-being, nestled among the lush foliage of sunny southern Mallorca. A progressive take on country-club life, where active leisure meets utter relaxation, and touches of tradition blend with modern values. This is modern lifestyle lux - Mallorca style. **Why We're Here** We believe...

  • Sales Service Agent

    hace 2 semanas

    Illes Balears, España Marriott Vacations Worldwide A tiempo completo

    Descripción del empleo POSITION SUMMARY Responsible for the pre-qualification and assistance to clients, representing the MVCI products and system with integrity while displaying excellent customer service skills according to MVCI standards. CRITICAL TASKSWORKING RELATIONSHIPS:Reports to: Sales & Marketing ManagerInterfaces: All Associates OVERALL...

  • Passenger Service Agents

    hace 2 semanas

    Menorca, Illes Balears provincia, España Jet2.com and Jet2holidays A tiempo completo

    Permanent Intermittent - 20 Hours **Salary** - Competitive **Country** - SPAIN **What you will be doing...** - At - **Jet2holidays** we are all - **Customer Helpers** responsible for creating memories and ensuring our customers receive a VIP service. - We now have some great opportunities for - **Passenger Service agents (PSA)** to join our - **Overseas...

  • Customer Support Agent

    hace 2 días

    Palma de Mallorca, España Axis Data S.L.U. A tiempo completo

    Join to apply for the Customer Support Agent role at Axis Data S.L.U. Company Overview Axis Data S.L. is an international enterprise providing IT Services to MTS Globe and OTS Globe, which consist of Office Automation systems, Networking and Applications. Our mission statement is to provide innovative technology to the MTS Globe Group's 66 destination...

  • Customer Success Agent

    hace 2 semanas

    Palma de Mallorca, España XML Travelgate A tiempo completo

    **Job Overview** We are looking for a passionate Customer Success Agent with outstanding communication skills to join our team. Your mission will be to ensure customer satisfaction and loyalty by supporting them throughout their lifecycle — from onboarding to issue resolution and identifying opportunities for growth. Location: Mallorca...

  • Customer Service Agent Jr

    hace 3 días

    Santa Coloma de Cervelló, Barcelona provincia, España Bella Aurora Labs A tiempo completo

    We are looking for a JR CUSTOMER SERVICE AGENT to join our team, to cover maternity leave (4 months). Your mission will be to manage customer orders in a satisfactory manner and support them by resolving any incidents that may arise - ¿Qué vas a hacer?- Review consistency of order information (customer data, rates, discounts, stock, etc.) - Transmit orders...