Customer Support Agent
hace 2 días
Join to apply for the Customer Support Agent role at Axis Data S.L.U. Company Overview Axis Data S.L. is an international enterprise providing IT Services to MTS Globe and OTS Globe, which consist of Office Automation systems, Networking and Applications. Our mission statement is to provide innovative technology to the MTS Globe Group's 66 destination offices in 22 countries across the Mediterranean Sea, North Africa, the Black Sea, the Arabian Gulf, the Atlantic Ocean and the Gulf of Mexico. In 2018, 6.3 million guests were managed through our systems. We provide excellent and highly automated integration to our customers (tour operators). Axis Data operates in a flexible and dynamic environment, has a flat hierarchy and values initiative and pro‑activity highly. Flexibility, good teamwork and excellent communication skills are requirements for any function. Job Description We are seeking a Customer Support Agent for our Customer Support department, which manages incidents, questions and requirements from our destination offices as well as from our end clients (tour operators). Responsibilities Receive customer calls via mail of incidents for products and services, solve or escalate them accordingly to next level when necessary. Ensure customer satisfaction through courteous and effective communication, problem solving and efficient processes. Diagnose and resolve application issues. Track issues escalated and follow up to keep clients/users informed. Research and respond to questions using available information resources (knowledgebase, other available tools). Identify and escalate situations requiring urgent attention (2nd level). Stay current with system information, changes and updates. Requirements Working knowledge of the travel industry essential, preferably hotel incoming business. Customer service experience essential. Experience with bug tracking systems, preferable but not essential. Working experience as an IT troubleshooter in software applications, preferable but not essential. Languages: English & Spanish (fluent written and spoken). Other languages are very welcome. Knowledge of Microsoft Office Applications user level. Outgoing personality to interact and work with colleagues. Seniority level Entry level Employment type Full-time Job function Other Industry Travel Arrangements Location: Palma, Balearic Islands, Spain #J-18808-Ljbffr
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Customer Support Agent
hace 2 semanas
Palma, España Customer Support Agent A tiempo completoAxis Data Axis Data S.L. is an international enterprise providing IT Services to MTS Globe and OTS Globe, which consist of Office Automation systems, Networking and Applications. Our mission statement is to provide innovative technology to the MTS Globe Group's 66 destination offices in 22 countries in and around the Mediterranean Sea, North Africa, the...
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Customer Support Agent
hace 1 semana
Palma, Baleares, España Mts Globe A tiempo completoAxis Data Axis Data S.L. is an international enterprise providing IT Services to MTS Globe and OTS Globe, which consist of Office Automation systems, Networking and Applications. Our mission statement is to provide innovative technology to the MTS Globe Group's 66 destination offices in 22 countries in and around the Mediterranean Sea, North Africa, the...
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Customer Success Agent
hace 2 semanas
Palma de Mallorca, España XML Travelgate A tiempo completo**Job Overview** We are looking for a passionate Customer Success Agent with outstanding communication skills to join our team. Your mission will be to ensure customer satisfaction and loyalty by supporting them throughout their lifecycle — from onboarding to issue resolution and identifying opportunities for growth. Location: Mallorca...
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Spanish Customer Support Agent
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Santiago de Compostela, España Velenosi & Meredith Consulting A tiempo completoSpanish Customer Support Agent - Lisbon - Relocation Job Openings Spanish Customer Support Agent - Lisbon - RelocationAbout the job Spanish Customer Support Agent - Lisbon - Relocation Job Opportunity: Spanish-Speaking Customer Support Roles in LisbonAre you a Spanish speaker with an EU passport looking to start a new chapter abroad (or just for the...
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Representative Agent
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Palma de Mallorca, España MTS Globe Spain A tiempo completoOur team is growing, and we are looking for enthusiastic and customer focused individuals who are looking for new challenges.We are hiring Representative Agent for a receptive agency in Palma de Mallorca. As a Representative Agent your main responsibilities will be: - Visiting and promoting the company's products to existing clients and attract new ones. -...
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Representative Agent
hace 1 día
Palma de Mallorca, España MTS Globe Spain A tiempo completoOur team is growing, and we are looking for enthusiastic and customer focused individuals who are looking for new challenges.We are hiring Representative Agent for a receptive agency in Mallorca. As a Representative Agent your main responsibilities will be: - Visiting and promoting the company's products to existing clients and attract new ones. - Offer...
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Representative Agent
hace 2 semanas
Palma de Mallorca, España MTS Globe Spain A tiempo completoOur team is growing, and we are looking for enthusiastic and customer focused individuals who are looking for new challenges. We are hiring Representative Agent for an incoming agency in Mallorca. The main **responsibilities** are: - Offer our excursions and other services to the customers. - Establishing and maintaining relationships with local hoteliers...
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Representative Agent
hace 2 semanas
Palma de Mallorca, España MTS Globe Spain A tiempo completoOur team is growing, and we are looking for enthusiastic and customer focused individuals who are looking for new challenges.We are hiring Representative Agent for a receptive agency in Mallorca. As a Representative Agent your main responsibilities will be: - Visiting and promoting the company's products to existing clients and attract new ones. - Offer...
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Representative Agent
hace 1 semana
Palma, España Representative Agent (Romanian Speaker) - May 2026 A tiempo completoMTS Globe Spain MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 66 destination offices in 22 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market...
