Excellence Support Agent
hace 1 día
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
What you will do:
- Receiving all Sales team questions, doubts and issues, and redirect them to the proper team to fix the issue and translate them into new sales- Coordinating with the Quality Manager and also with other operational departments the feedback received and improve our Customer´s satisfaction.- Working really close with BTB Sales, GCO and rest of BTB Operations teams to improve our service level
What we expect from you:
- Graduate in Tourism or related business.- General knowledge about Salesforce, Tableau & Atlas.- Fluent English is a must. Other languages are a plus.- Specific Customer service industry knowledge and experience.- Ability to adapt to changes.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
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