Experiences Agent
hace 1 semana
Hotelbeds is the world´s leading bedbank.
The company’s proprietary technology helps providers of travel services distribute their offering to travel sellers globally via an easy-to-use, advanced technology platform that increases reach, revenue and yield for both the provider and the seller.
Operating under the Hotelbeds brand in the wholesale channel and the Bedsonline brand in the travel agents channel, the company connects over 60,000 travel intermediaries across more than 140 source markets globally with travel providers in over 185 countries representing more than 170,000 hotels, 24,000 transfer routes and 18,000 activities.
The company is headquartered in Palma de Mallorca, Spain.
Providing both our industry partners and the end consumer a consolidated range of in-depth products worldwide, the Transfer & Activity Bank offers +16,000 transfer routes and over 8,000 destination activities worldwide including theatre, sport and theme park tickets, excursions and car rental products with immediate confirmation 365 days a year. Utilising advanced technology platforms including XML API, white-label and online widget solutions these products are distributed via the Bedbank brands as well as through the Transfer and Activity Banks industry partners and own specialist brands including: Hotelextras, Isango, Guidego and Let´s shuttle.This position sits within our Beyond The Bed unit.
JOB DESCRIPTION:
Purpose of Role
This role is responsible of loading contracts, managing bookings to reduce issues and complaints and delivering an excellent service to our customers in the E2E process of their experience.
Accountabilities
- Ensure that the quality of our products makes sense for our clients.
- Work in an end-to-end process to load contracts correctly and reflected in our distribution channels in terms of availability, rates & content.
- To contribute to the correct flow of the business by providing operational support to all our supplier requests regarding pre-arrival bookings, Maintain good relationships with suppliers from an operational perspective.
- Working with suppliers' assistance (e.g. booking modifications, rejected bookings, check missing info, offline quotations, sales support ) to reduce the impact of issues.
- Suppliers complaints/issue resolution, ensuring effective response to clients claims meet SLA deadlines and feedback is provided to the business to develop/improve products & services, ensuring specialization per product line, sourcing methodologies & geographies.
Key Challenges
- To adapt to internal needs and understand priorities
- Communicating regularly with other teams
- CRC support and mistakes review to reduce negative impacts generated by wrong actions
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
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