Key Account Manager

**Are you excited & motivated by developing client accounts to achieve great success?**

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**Are you passionate about building & growing the most amazing and incredibly rewarding partnerships with your clients across Italy?**

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**Are you fluent in Italian and Spanish and can service your Italian clients from Spain (with occasional trips to Italy)?**

If the answer is YES..then our
**Key**
**A**
**ccount Manager **role could be your next career move.

**Who are Insights**
We’re a global learning and development company with product and innovation at our heart. Our purpose is to create a world where people truly understand themselves and others and are inspired to make a positive difference in everything that they do.

We operate over 50 countries around the world in more than 11 languages with over 650k learners per year. Our clients range from local start-up companies to major global corporates and are across all sectors including Pharma, Banking & Finance and Tech, with the aspiration to create a thriving learner community through personalised learning and an engaged practitioner community.

**What's the role?**
As part of the Key Accounts Team, you will develop customer relationships across Italy through providing legendary customer experience and thereby growing our existing portfolio of accounts in alignment to our Global Sales Strategy.

**What you’ll do to succeed**
- Proactively manage a portfolio of accounts through building customer relationships by understanding their business needs and the value Insights can bring
- Qualify and develop new business opportunities within your portfolio of accounts from initial enquiry and building relationships to meet the client needs and enable Insights to maximise potential business opportunities
- Nurture clients to enable long-term relationships and enhance customer loyalty
- Work collaboratively across teams globally with a knowledge of overall business strategy and goals
- Consistently providing a legendary customer experience thereby achieving revenue and contribution targets.
- Plan and prioritise sales activities and towards achieving agreed business goals, maintaining contribution levels, margins and managing productivity output
- Ensure client information is up to date and accurate by using D365 activities tools and systems
- Manage pre and post workshop logistics, liaising closely with wider departments - Delivery team, Client Services, Legal, Finance
- Demonstrate value to your clients through a thorough knowledge of Insights methodology, resources, solutions, and services
- Mobilize internal resources at the right times in the client relationships, and you will set both the client and the internal resource up for a successful engagement.

**What you'll bring to the role**
- Fluency in Italian and Spanish along with some English language skills so you can chat with your Italian clients and Spanish colleagues about daily business activities
- Previous sales and account management experience having built, manage and maintained strong partner relationships
- Excellent presentation and communication skills with a keen eye for detail
- Proven experience of interacting with clients in a sales/customer services environment.
- Strong capability and experience in Social Selling with experience in LinkedIn Sales Navigator
- Strong organisational skills, with an ability to manage your own workflow
- Inspired and excited by the opportunity to ensure that Insights is seen by its clients as a role model in customer service and customer experience
- Ownership and accountability for your personal performance and development
- Self-motivation and drive with a passion for excellence
- Resilience, with a commitment to overcome barriers and challenges to achieve your goals
- Commitment to become a strong advocate for the value that Insights can bring to our customer