Customer Service Team Leader
hace 2 semanas
En KONE creemos que la clave de nuestro éxito es nuestro equipo.
¿Quieres unirte?
- En estos momentos, buscamos para nuestra sede en Madrid un Customer Service Team Leader.
- El cual se encargará de la supervisión y el análisis de los servicios del call center, asegurando que la estrategia de servicio al cliente y administración de la organización se implemente y ejecute de forma eficaz, coherente y de acuerdo con las directrices y presupuestos establecidos.
- Las funciones principales serán:
- Revisión de dimensionamientos-
- Calidad del servicio-
- Implementación, seguimiento y control de planes de mejora-
- Supervisión, seguimiento y control de KPI’s-
- Soporte al manager del Centro de Servicios en la toma de decisiones sobre la operativa del servicio-
- Formaciones, gestión y motivación de equipos.-
- Alto Manejo de Salesforce y aplicaciones informáticas.-
- Garantizar la productividad a través del análisis de los diferentes indicadores.-
- Implementación de proyectos- Si tienes experiência en puestos similares, tienes nível alto en el manejo de aplicaciones informáticas y Salesforce, tienes nível de inglés alto y eres una persona proactiva, creativa, orientada a objetivos y te motiva trabajar en equipo creemos que este podría ser una gran oportunidad para ti.
- Ofrecemos:
- Puesto de trabajo estable con contrato indefinido.-
- Salario en función del perfil.-
- Ambiente de trabajo multidisciplinar e internacional.-
- Formación continua.-
- Posibilidades de desarrollo profesional.- En KONE nos esforzamos por ser un gran lugar para trabajar, estamos orgullosos de ofrecer un sin número de experiências y oportunidades nacionales e internacionales que te ayudarán a alcanzar tus objetivos profesionales y personales, trabajar en KONE te permitirá tener una vida sana y equilibrada entre lo personal y lo profesional.
- Somos una compañía adherida al pacto mundial de las Naciones Unidas, no discriminamos por razones de raza, color, sexo, edad, origen, religión, genero, status o discapacidad.
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life._
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