CS Quality
hace 4 días
CS Quality & Knowledge Management Team LeaderRyanair are currently recruiting for a CS Quality and Knowledge Management Team Leader to join the Customer Service Team of Europe’s Largest Airline GroupThis is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years.As Team Leader will manage a team of Customer Service Quality agents and Knowledge base auditors, overseeing quality within our external vendor partners. This role is critical in driving the team’s performance, ensuring operational efficiency, and maintaining service quality standards.Key Responsibilities:Guide and motivate customer service agents to achieve individual and team goals.Track key metrics like customer satisfaction, response times, and resolution rates; address performance issues promptly.Provide regular feedback, mentoring, and training to help team members grow professionally.Resolve complex customer issues quickly and collaborate with senior management when needed.Run weekly 1-on-1s and team meetings; share updates and policy changes clearly.Work with other departments to streamline workflows and enhance the customer experience.Ensure the team delivers high-quality service and exceeds customer expectations.Analyze performance and feedback to identify trends and adjust strategies.Create a positive work environment, recognize achievements, and keep morale high.Qualifications:Strong experience in coaching, mentoring, and developing teams in a customer service environment.Ability to create, execute, and manage performance improvement plans.Exceptional communication, presentation, and interpersonal skills.Proven ability to handle escalations and resolve complex customer issues.Strong leadership skills with a focus on team engagement and motivation.Ability to work in a high-pressure, fast-paced environment while maintaining a calm and effective demeanor.Previous experience in customer service or team leadership roles, ideally in a contact center or customer solutions environment.Experience with performance management and driving team success through metrics-based decision-making.Strong problem-solving and decision-making skills with the ability to act swiftly under pressure.A competitive but flexible career planOptional discounts on health insurances (various companies).#J-18808-Ljbffr
-
CS Quality
hace 4 días
Madrid, España Ryanair Ltd. A tiempo completoA prominent airline company in Europe is seeking a CS Quality and Knowledge Management Team Leader. In this role, you will manage a team of customer service quality agents, focusing on improving service levels and performance metrics. The ideal candidate has strong leadership skills and experience in coaching teams within a fast-paced environment. You'll...
-
CS Quality
hace 4 días
Madrid, España Ryanair - Europe's Favourite Airline A tiempo completoCS Quality & Knowledge Management Team LeaderRyanair is currently recruiting for a CS Quality and Knowledge Management Team Leader to join the Customer Service Team of Europe’s Largest Airline Group.As Team Leader, you will manage a team of Customer Service Quality agents and Knowledge base auditors, overseeing quality within our external vendor partners....
-
CS Quality
hace 4 días
Madrid, España Ryanair - Europe's Favourite Airline A tiempo completoCS Quality & Knowledge Management Team LeaderHaga clic en "Solicitar" a continuación para enviar su candidatura. Asegúrese de que su CV está actualizado y de que ha leído primero las especificaciones del puesto.Ryanair is currently recruiting for a CS Quality and Knowledge Management Team Leader to join the Customer Service Team of Europe’s Largest...
-
CS Coordinator, IBERIA market
hace 1 semana
Madrid, España Johnson & Johnson Innovative Medicine A tiempo completoAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...
-
Back Office CS Engineer
hace 3 horas
Madrid, España LCC España A tiempo completoBack Office CS EngineerWe are currently looking for a Back Office CS Engineer.ResponsibilitiesBeing part of the BO team for Core CS team to ensure availability and continuous improvement/quality of services by providing 2nd line operations and maintenance support for the Core CS Network.Analyze and pro‑active seeking for improvements of services,...
-
CS Coordinator, IBERIA market
hace 7 días
Madrid, Madrid, España Johnson & Johnson MedTech A tiempo completoAt Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...
-
Back Office CS Engineer
hace 4 días
Madrid, España LCC España A tiempo completoWe are currently looking for Back Office CS EngineerResponsibilitiesBeing part of the BO team for Core CS team to ensure availability and continuous improvement/quality of services by providing 2nd line operations and maintenance support for the Core CS Network.Analyze and pro-active seeking for improvements of services, operations results and related...
-
Back Office CS Engineer
hace 2 días
Madrid, España LCC España A tiempo completoWe are currently looking for Back Office CS EngineerResponsibilitiesBeing part of the BO team for Core CS team to ensure availability and continuous improvement/quality of services by providing 2nd line operations and maintenance support for the Core CS Network.Analyze and pro-active seeking for improvements of services, operations results and related...
-
Back Office CS Engineer
hace 2 días
Madrid, España LCC España A tiempo completoWe are currently looking for Back Office CS EngineerResponsibilitiesBeing part of the BO team for Core CS team to ensure availability and continuous improvement/quality of services by providing 2nd line operations and maintenance support for the Core CS Network.Analyze and pro-active seeking for improvements of services, operations results and related...
-
Back Office CS Engineer
hace 2 días
Madrid, España LCC España A tiempo completoWe are currently looking for Back Office CS EngineerResponsibilitiesBeing part of the BO team for Core CS team to ensure availability and continuous improvement/quality of services by providing 2nd line operations and maintenance support for the Core CS Network.Analyze and pro-active seeking for improvements of services, operations results and related...
