Customer Service Team Leader

hace 5 días

Madrid, España MSX INTERNATIONAL A tiempo completo

**Customer Service Team Leader
- French & Spanish speaker**

**Do you have experience in customer service through Contact Centers and are you ready to face new challenges?**

**This is your role at MSX**

**Objective of the position**:
Our **Team Leader** **will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional customer support, and meet key performance metrics.

**The duties you will perform on a day-to-day basis are as follows**:

- You will supervise and support a team of agents, ensuring they meet the performance target.
- You will provide ongoing support, motivation and mentorship to the team members.
- You will create comprehensive manuals and document procedures.
- You will provide train to the new hires and existing team members.
- You will track and analyse team performance metrics.
- You will compile data and generate reports on the team performance.

LI-MU1

Spain-Madrid

**We look for you if**:

- You have an excellent command of English and you also have strong language skills** bilingual and/or native** in** French and Spanish.**:

- You have experience working in Customer Service or Customer Support as **Supervisor or Team Leader **at least 1 year.
- You are a person with excellent oral and written communication skills.
- You have leadership skills with a focus on team development and achieving results.
- You have ability to interact at the executive level and within multi-disciplinary, multi-cultural teams.

**What do we offer you?**
- **
Full-time indefinite contract**. 40 hours a week, Monday - Friday.
- You will be part of a great team of professionals in an **internationally consolidated company.**:

- You will acquire a **global vision of the automotive sector, relating to customers, suppliers, consultants and dealers.**:

- MSX Bazaar: Shopping portal exclusive for MSX employees.
- 23 days of Vacations + 3 extra days.
- ** Internal training plan**.

**Who are we?**

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

- Consumer Engagement
- Parts, Accessories & Service Performance
- Actionable Insights
- Diagnostics & Repair Enhancement
- Warranty and Repair Efficiency
- Technical Information
- Learning Solutions
- Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

**The MSXI Purpose**

To empower Movers and Makers to thrive in our ever-changing world

**The MSXI Vision**

To be clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry

**The MSXI Mision**

We harness our expertise in mobility, the creativity of our global teams and the power of technology to craft tailored, sustainable and innovative solutions

  • Service Team Leader

    hace 4 días

    Madrid, España Hitachi Energy Spain, S.A.U. A tiempo completo

    **Description** General information: Service team leader work is focused on supervising a team of Service Engineers and Service Technicians and contribute to the execution of the Service strategy and Service growth by focusing on delivery timely, high-quality, cost effective service offerings, solutions and projects (e.g. field service, repair) for...

  • CS Quality

    hace 1 semana

    madrid, España Ryanair - Europe's Favourite Airline A tiempo completo

    CS Quality & Knowledge Management Team Leader Ryanair is currently recruiting for a CS Quality and Knowledge Management Team Leader to join the Customer Service Team of Europe’s Largest Airline Group. As Team Leader, you will manage a team of Customer Service Quality agents and Knowledge base auditors, overseeing quality within our external vendor...

  • CS Quality

    hace 6 días

    Madrid, España Ryanair - Europe's Favourite Airline A tiempo completo

    CS Quality & Knowledge Management Team Leader Ryanair is currently recruiting for a CS Quality and Knowledge Management Team Leader to join the Customer Service Team of Europe’s Largest Airline Group. As Team Leader, you will manage a team of Customer Service Quality agents and Knowledge base auditors, overseeing quality within our external vendor...

  • Team Leader Customer Service Fraud Operations German

    hace 2 semanas

    Madrid, España American Express A tiempo completo

    At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new...

  • CS Quality

    hace 6 días

    Madrid, España Ryanair Ltd. A tiempo completo

    CS Quality & Knowledge Management Team Leader Ryanair are currently recruiting for a CS Quality and Knowledge Management Team Leader to join the Customer Service Team of Europe’s Largest Airline Group This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years. As Team Leader will...

  • CS Quality

    hace 2 semanas

    madrid, España Ryanair Ltd. A tiempo completo

    CS Quality & Knowledge Management Team Leader Ryanair are currently recruiting for a CS Quality and Knowledge Management Team Leader to join the Customer Service Team of Europe’s Largest Airline Group This is an excellent time to join Ryanair as we look to grow to over 800 aircraft and 300m guests per year within the next 10 years. As Team Leader will...

  • Customer Service Team Lead

    hace 2 semanas

    madrid, España The Cigna Group A tiempo completo

    A healthcare service provider is seeking a Customer Service Supervisor to lead a team of representatives in Madrid. This role involves supervising day-to-day operations and ensuring quality service to customers. The ideal candidate should have experience in customer service management and strong leadership skills. Join us in guiding customers through their...

  • Team Leader Customer Service Iberia

    hace 4 días

    Madrid, España Husky Technologies A tiempo completo

    At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible. Husky TechnologiesTM has a strong foundation built on innovation, close customer relationships and a unique culture and values. We are dedicated to offering our customers the highest quality products...

  • Customer Service Intern

    hace 2 semanas

    Madrid, España General Mills A tiempo completo

    : - Great things are happening in the Europe and Australia (EUAU) region. Each day, our 2,500 plus colleagues bring their passion to our offices, manufacturing sites, R&D center, and commercial/distributor markets across Europe, Australia, and New Zealand. We are energized by over 150 years of bringing people together with the food they love. With beloved...

  • CS Quality

    hace 5 días

    Madrid, España Ryanair - Europe's Favourite Airline A tiempo completo

    CS Quality & Knowledge Management Team LeaderHaga clic en "Solicitar" a continuación para enviar su candidatura. Asegúrese de que su CV está actualizado y de que ha leído primero las especificaciones del puesto.Ryanair is currently recruiting for a CS Quality and Knowledge Management Team Leader to join the Customer Service Team of Europe’s Largest...