Senior Technical Program Manager

**THE CHALLENGE** Eventbrite is maturing its program management practice to help deliver its strategic vision for its customers. As the leader in the mid market event management and ticketing industry we want to pivot to a new post pandemic world. The Program Management Office will be part of the engineering organization and focus on enabling delivery of market defining features while helping the development teams retool and refresh its technology stack. As the first few TPMs on the team part of the challenge is to influence the team on adopting new delivery practices. **THE TEAM** The TPM team at Eventbrite will be responsible for the delivery of key engineering features that drive customer success. This team is responsible for identifying and removing blockers and bottlenecks that impact the software development teams across geographies. They facilitate prioritization workshops to ensure alignment between product, engineering, marketing, R&D and other teams. TPM’s also help bring visibility into the software development production pipeline by publishing metrics and trends. TPM’s eliminate friction within and in between teams by continuous process improvement and influencing behaviours that breed success. **THE ROLE** As a senior TPM this individual will help in defining and prioritizing the backlog at the strategic level. They will partner with engineering managers, directors and engineers to understand the technology as well as the deliverables at the tactical level. The Senior TPM will put together the metrics required to keep track of all deliverables they are assigned. This individual contributor should be fluent in Agile methodologies and development tools and technologies. The Senior TPM will be ready to deep dive into team activities in order to resolve issues with process or behaviors. They will take ownership of their team deliverables, eliminate blockers, identify risks and mitigations while empowering teams to do their best work. **THE TECH STACK** We are moving from a centralized monolithic architecture to a decentralized micro services architecture. This means changes to a lot of technologies that are currently in use across engineering. This also means changes to our CI\CD pipeline and the way we manage our source code. In addition to the move to microservices we are also moving to AWS managed solutions as opposed to solutions that are self managed. So switching from MySQL to Aurora and self managed Postgres to DynamoDb. This Sr. TPM will help roll these changes out across all teams and help drive Agile maturity in the infrastructure team. **THE SKILL SET**: - 7+ years of program management experience, ideally in cloud technologies - Comfort in leading sprint ceremonies like scrum of scrums, sprint reviews etc. (>3 years) - Strong experience with Jira (>3 years) or equivalentAgile tools - Experience working with teams across geographies - Bachelor’s degree or better in a technical field (CS/Math/Stats/Engineering) **BONUS POINTS**: - Previous experience in software development or devops or QA is nice to have - Experience with AWS or Azure based delivery is nice to have - Microservices or Web API delivery experience is nice to have **WHAT WE OFFER** At Eventbrite, we strive to support our Britelings and their loved ones through different stages of life with robust and attractive benefits, financial and physical wellness options, and great perks. In addition to offering a competitive salary and company stock, we have other great benefits available. In the Briteland, you’ll find great medical plans, fertility and adoption benefits, wellness reimbursement, generous parental leave, and much more. **We care about your mental health and wellbeing.** Our employees enjoy free coaching sessions with Modern Health. We also offer free therapy sessions with a psychologist. You’ll also have access to private medical insurance for you and your family, that includes dental care. And our wellness program to pay for your gym expenses. **We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong.** Employees can participate in resource groups and we offer programming throughout the year to support a diverse and inclusive workplace. **We offer ongoing training and career development that meets people where they are in their careers.** We offer unlimited access to courses in Udemy, leadership coaching for all managers, Briteling led talks, and weekly company-wide town halls with our CEO. We take culture seriously and design programs with employee feedback in mind to make Eventbrite a great place to work no matter where you work from in the world. **Work-life balance & flexibility is extremely important to us.** Our employees can choose what works best for them: work in one of our offices, be fully remote or the best of both worlds We believe in a flexible working environment to allow Britelings to perform at their best ensuring a he