Senior Engineering Program Manager

THE CHALLENGE

Eventbrite is a people-first organization. Our goal of building the global platform for live experiences relies on the foundation of top talent and strong company culture. We want to harness our mission and the culture of our company to enable our employees (our Britelings) to thrive in service to that mission. We are also a product-led organization and our Engineering team makes up almost 50% of the company making it imperative for those employees to succeed.

THE TEAM

The Engineering Strategy and Operations team consists of Technical Program Managers and Business Program Managers that are responsible for the planning, execution and tracking of key engineering programs. They enable communication, collaboration, strategy execution, technical delivery and special projects within the Engineering organization and cross-functionally. They facilitate alignment across stakeholders, identify and mitigate risks and influence behaviors that breed success in line with our strategic vision.

THE ROLE

We are looking for a highly collaborative business program manager with deep experience in continuous process improvement. This role will focus on hiring, onboarding and other employee-focused processes specific to our high growth Software Engineering organization. This function is integrated into the Engineering team with a primary goal of helping elevate our Engineering Britelings with the lens of a high performing organization built on our values; Drive Impact, Take Ownership, Continuously Learn, Cultivate Authenticity, Empower Customers. The right person will be ready to roll up their sleeves, seek to understand with curiosity, and simultaneously progress key people initiatives to drive measured outcomes such as employee productivity, engagement and retention.

The role will be reporting into the Engineering Strategy & Operations organization within Engineering and partner with key stakeholders including Engineering senior leadership, Briteling Experience team (HR), DEI leadership, Employee Resource Groups, and Engineering Britelings.

**YOU WILL**:

- Increase velocity and efficacy of hiring and onboarding through analyzing existing processes and eliminating non value add activities
- Design, build, and maintain global and scalable people processes. This includes partnering with Talent Acquisition and engineering to help enable globally consistent hiring. Helping hire and onboard 150+ employees in the next 6 to 12 months across diverse geographies
- Work with hiring managers and HR to evolve our onboarding programs to ensure each new hire has a consistent foundational experience and their ramp to productivity is optimized
- Bring change management skills to program implementation aligned with an agile organization
- Create alignment across the Engineering team with a strong communication strategy and ensure accountability on milestones
- Identify relevant metrics and report on program performance
- Leverage knowledge of the business operations, qualitative and quantitative data, and deep relationships within the business and stakeholder teams to identify new opportunities to enable Briteing engineers to be more effective and productive in how they work
- Play a key role in partnership with the HR team to build engineering programs and practices that enable our employees to grow, develop, and contribute to organizational success globally over the course of their employee lifecycle improving engagement and retention

**THE SKILL SET**:

- 6+ years of program management experience leading people-focused programs in technology and preferably with software engineering teams
- Experience with designing and implementing global, scalable and inclusive processes especially involving hiring, onboarding and continuous learning and development programs
- Proven experience with using business acumen, data, and change management frameworks for successful adoptions and continued consumption of people programs
- Business partnership experience grounded in strong business acumen and people expertise, including a consultative approach with leaders and managers
- Experience balancing strategic projects and hands-on work
- Self-directed and able to effectively manage several situations simultaneously
- Excellent written and verbal communication skills and cultural awareness
- Ability to build relationships and collaborate with global cross-functional teams and partners across all levels of the organization
- Ability to influence and partner with different levels of the organization to achieve results

**BONUS POINTS**:

- Experience in a global tech organization
- Prior engineering experience
- Active Eventbrite user with a passion for live events

WHAT WE OFFER

**We are committed to providing competitive, valuable and meaningful benefits for our Britelings**.**

**We work hard to cultivate a diverse, equitable and inclusive culture where Britelings feel like they belong.**

Employees can participate in resource groups