Servicenow HRsd Sme

**Our opportunity**

In this role, you will be a member of Global Shared Services team, collaborating closely with the HR Operations and Technology team in implementing the global HR ServiceNow roadmap, supporting the HR demand from all the countries in scope and working on different projects together with several other teams across the regions.

As a ServiceNow Specialist with our ServiceNow HRSD team, you will use your knowledge and experience of HR operations and the ServiceNow HR Service Delivery (HRSD) platform to optimize our HR operations and help driving business results.

**Your role**

**As a ServiceNow HRSD SME your main responsibilities will involve**:

- Lead implementations, gather requirements from our customers and be heavily involved in the delivery team.
- Help to refine stories and able to realize them in sprints.
- Design and develop ServiceNow features based on business requirements and technical specifications using stories.
- Collaborate with our expert leading the configuration and customization of ServiceNow HR Module
- Troubleshoot and resolve technical issues related to ServiceNow HR Module customizations, and integrations, providing root-cause analysis and recommendations for improvement.
- Perform day-to-day support and maintenance, work with the team.
- Work in an Agile environment, adhere to and improve the best practices and processes currently in place.
- Create and maintain thorough documentation for ServiceNow customizations, integrations, and workflows.

**Your Skills and Experience**

**As ServiceNow HRSD SME your skills and qualifications will ideally include**:

- Experience in defining and deploying processes
- Experience identifying solutions with a focus on implementation of technology
- Confident in converting business requirements to configuration requirements by authoring user stories that support Agile Development
- 3+ years of technical experience in ServiceNow platform
- 1+ year of hands-on experience and exposure with ServiceNow HRSD including Virtual Agent, Portal (EC Pro), Agent Workspace
- In-depth knowledge of ServiceNow and HRSD implementation best practices
- Certified ServiceNow career path (preferable at least one CIS certification)
- Good understanding of the key technologies relevant to the ServiceNow integration solutions including Web Services, LDAP, REST, SOAP, Integration Hub
- Experience with scripting in the ServiceNow platform using: JavaScript, HTML, CSS
- Excellent written and oral communication skills in English (further languages are an asset)
- An analytical and problem-solving person
- Result and service-oriented, persistent, proactive and capable of driving things forward in challenging situations.
- Work experience in a multicultural environment and with virtual teams
- High intercultural awareness, real team player and open-minded attitude

**Additional Information**

**As well as a competitive salary and a yearly bonus we offer benefits package which includes**:

- Option to **work remotely within Spain** even up to 100% - you choose.
- **Over 300 euros net** to set up your home office and additional monthly home office allowance
- Flexible working hours
- Wide range of internal and external trainings
- Free English, German and Spanish classes depending on the needs.
- Ticket restaurant
- Life Insurance
- Collective Life Retirement Plan - after 1 year in the company
- Referral bonus if you bring other talented people like you
- Special banking and insurance conditions
- Exclusive Employees discounts

LI-Remote

**Who we are**

Looking for a challenging and inspiring work environment where you can make a difference? At Zurich millions of individuals and businesses place their trust in our products and services every day. Our 53,000 employees worldwide form the basis of our success, enabling, businesses and communities to face a world of risk with confidence. Imagine if you could help people do this all over the world. You’d give them confidence and reassurance by protecting what they love most. It’s a big challenge, but you will be supported by a world-class team who believe in helping you to reach your full potential and deliver on our promises.

**Diversity & Inclusion**

At Zurich we are an equal opportunity employer. We attract and retain the best qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age or disability.

So be challenged. Be inspired. Help us make a difference

**You are the heart & soul of Zurich**

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

Let’s continue to grow together
- Location(s): ES - Barcelona
- Remote working: Yes
- Schedule: Full Time
- Recruiter name: Raquel Martin Blanco