Relationship Manager

hace 2 semanas

Marbella, España Emprego ES A tiempo completo

THE ROLE

Our Relationship Management Team are skilled sales and hospitality professionals who successfully introduce our luxury property & travel club to high-net-worth prospective members and partners. As a Relationship Manager, you must be creative, proactive, organized, a multi-tasker, and possess excellent grammar skills. Last but not least, as a Relationship Manager, you must be able to adapt in a dynamic environment, enjoy being an integral component to a team, and be able to manage multiple tasks efficiently day to day.

More specifically, you will
- Report to the Vice President International
- RMs are responsible for converting qualified (inbound) leads to quality members (telephone or video-conferencing), and may include prospecting for new members or partners
- Manages the whole sales process
- including first introduction, educating and converting
- Achieving the growth goals for the allocated Book of Business
- Collects all necessary documentation to complete the onboarding process
- Re-activating inactive members, and directing resources to serve members as needed
- Understand the intricacies of club membership to maximize membership potential
- Build positive relationships, mutual trust, and respect within the team

Experience & Qualifications
- Experience and proven success in inside business to consumer sales over the telephone; preferably with strong understanding of the luxury industry, global cultures, international travel, leisure, real-estate, and/or hospitality industry
- Excellent written and oral communication skills
- Able to work comfortably in a fast paced environment achieving and exceeding set targets
- Quickly build report, superb interpersonal and telephone skills, including the ability to manage expectations for prospective members and business partners
- Strong computer skills including Office365 and accurate usage of CRM systems
- Fluent in English, other European languages are highly regarded

What we offer
- A motivated, high-achieving, fun and experienced team environment
- An International and diverse work atmosphere
- The chance to be part of a success story within a rapidly growing team
- Career growth opportunities
- Full-time employment contract with a market conform base salary + uncapped commission

WHO WE ARE

We are the premiere luxury property and travel club that is synonymous with quality and trust. Launched in 2010 the Club has grown to over 14,000 members. Our main headquarters are in Nashville, Tennessee, our International Office is based in Marbella, Spain. Committed to remaining at the top of the luxury travel industry, the club provides its members and partners with access to an ever-increasing array of beautiful second homes. In addition to being the world’s most luxurious home exchange, the brand has experienced innovative growth and recently added luxury rental and concierge services. Our Employees receive opportunities to collaborate with talented and driven individuals, educational experiences to further professional knowledge, and constructive feedback to advance their career growth potential within the company.

Please Note:
We are an equal opportunity employer, but you must already have the right and ability to work in the EU, preferable already residing on the Costa del Sol, Spain.

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