Store Manager

POSTE

This is an exciting opportunity for a determined individual who wants to be part of the worlds number 1 luxury brand. Reporting to the Managing Director, you will grow the business through demonstrating strong sales, driving clientelling, operational management, team motivation and exemplary standards of personal grooming.

**_The role of the Store Manager_**

Developing the business, maintaining leadership in the market
- Optimise the store’s commercial performance by identifying business opportunities/initiatives to improve sales, minimise losses, promote new products, in line with overall company objectives and policies.
- Be knowledgeable and aware of the market trends and competitors, analysing and recommending areas for business development and improvement
- Provide analysis and feedback on clientele and product line performances, in weekly/monthly reports, able to develop and implement action plans to deliver improvements

Managing store operations
- Lead the management of the store, ensuring daily operations and functions are carried out in line with company policies and procedures
- Ensure Louis Vuitton standards are applied and maintained at all times across the store in the presentation/merchandising, customer service and back office activities (stock, administration, other services)
- Identify and implement plans to deliver efficiencies and productivity improvements in all areas of store operations
- Specific responsibilities include
- Store security and health and safety issues management
- External supplier relationship and contracts management
- Optimisation of store offer to achieve business objectives
- Cost control and budgets/results reporting

Managing and developing the team
- To provide leadership amongst the team, ensuring a positive team spirit, keeping the team motivated to achieve business objectives
- Ensure training programme is in place and delivered for all team members, particularly in sales techniques, customer service, policies and procedures, product knowledge.
- Supervise recruitment, evaluation and development of the store team, including active coaching of direct report/s, maximising individual potential and ensuring succession plans in place for key positions.
- Ensure all human resources policies and procedures are implemented, resolving all staff issues as appropriate

Be an ambassador for the Louis Vuitton brand
- Build and develop clientele loyalty, including planning and delivering of CRM events and initiatives, in conjunction with Head Office and in line with LV brand image
- Represent the brand in all public/store events and activities, in order to promote LV image, brand and products.

PROFIL
- Profile
- Experienced retailer or manager with at least 5 years experience, with a strong sense of customer service
- Exceptional high standards, knowledge/ understanding of the luxury sector and LVMH’s image
- Proactive, results-driven individual, demonstrating initiative and commercial creativity
- Good communication and networking skills, able to build good professional working relationships
- Strong management skills and ability to lead a team, with strong organisational and coaching skills
- Ability to work under pressure and prioritise, driving business improvements and delivering objectives
- Good reporting and analytical skills, computer literacy
- A dynamic autonomous and self motivated individual, able to be flexible and deal with ambiguity

Criteria for performance evaluation:
Key Competencies
- Ability to lead a team to achieve strong commercial results.
- Ability to motivate and manage a team.
- Ability to develop direct reports.
- Ability to work under pressure and prioritise.
- Very good analytical skills.
- Proactive, action and results-driven individual, demonstrating initiative.
- A motivator, with a positive enthusiastic can-do approach.
- Very good coaching skills.
- A team player able to build good professional working relationships with peers and management.
- Desire to work in a fast-paced environment.
- Sense of flexibility, ability to adapt quickly.
- Exceptional attention to detail and high standards.
- A strong sense of integrity and trust.
- Autonomous and self-motivated.